Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yolanda Campbell

Spartanburg,SC
Yolanda Campbell

Summary

Dynamic leasing professional with a proven track record at Crown Pointe Apartments, excelling in client relationship building and property management. Skilled in lease agreements and customer service, I enhanced tenant satisfaction and occupancy rates through effective communication and innovative marketing strategies, ensuring compliance with fair housing regulations while fostering a welcoming community atmosphere.

Results-driven professional in leasing industry. Ensured smooth tenant relations and efficient lease processing. Known for fostering team collaboration and adapting to dynamic leasing environments. Expertise in lease documentation and tenant screening.

Overview

8
years of professional experience

Work History

Crown Pointe Apartments

Leasing Assistant
03.2023 - 05.2025

Job overview

  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
  • Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
  • Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
  • Ensured legal compliance by adhering to federal, state, and local housing laws in all leasing activities and documentation procedures.
  • Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
  • Enhanced tenant retention through exceptional customer service, regular follow-up on concerns, and facilitating positive interactions within the community.
  • Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
  • Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
  • Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
  • Utilized various software programs to track tenant data, generate reports, and manage financial transactions effectively.
  • Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.

Hidden Park

Apartment Leasing Agent
01.2020 - 03.2024

Job overview

  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
  • Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.

Restoration Senior Living

Med Technician
01.2017 - 07.2023

Job overview

  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Prepared solutions, stains and reagents in accordance with standards.
  • Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
  • Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
  • Improved communication between departments by initiating regular updates on test status and availability of results.

Education

Dorman High School
Spartanburg, SC

N/A
05.1996

University Overview

Skills

  • Property inspections
  • Client relationship building
  • Follow-up coordination
  • Fair housing regulations
  • Property management
  • Sales experience
  • Document preparation
  • Quickbooks
  • Customer service
  • Lease renewals
  • Lease agreements
  • Telephone and email etiquette
  • Cash handling
  • Customer service expertise
  • Creative problem solving
  • Leasing terms and specifications
  • Phone and email etiquette
  • Relationship building
  • Leasing and sales
  • Property tours and inspections
  • Flexible schedule
  • Team building
  • Application processing
  • Community engagement
  • Staff management

Timeline

Leasing Assistant
Crown Pointe Apartments
03.2023 - 05.2025
Apartment Leasing Agent
Hidden Park
01.2020 - 03.2024
Med Technician
Restoration Senior Living
01.2017 - 07.2023
Dorman High School
N/A

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