YOLANDA CAMPBELL-SIMMONS
CHARLESTON,SC
Summary
Accomplished professional with 15+ years of diverse experience in financial markets and corporate finance. Dedicated to continuous improvement through process optimization, increasing efficiency, financial health and stimulating bottom-line growth. Able to offer a blend of finance and customer service, backed by operations and business development.
Overview
21
21
years of professional experience
Work History
OPU-TIER 2 BUSINESS PROCESS ANALYST
IFAS, LLC-CGFS
CHARLESTON, SC
02.2024 - Current
- Analyze existing processes, identified opportunities for automation, and recommended solutions to improve efficiency.
- Create workflow documentation including process descriptions, flowcharts, decision trees.
- Facilitate training sessions on new or updated business processes for end users.
- Provide shadowing support to staff to ensure accuracy in processing.
- Execute corrective measures for overstated income by creating credit letters, rectifying W2s, and applying manual modifications in the payroll system.
- Precisely track and document debt collection activities across various payment platforms including Accounts Receivable, pay.Gov, and salary deduction.
- Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits and allowances.
- Create and maintain Quality Work instructions and reference Documents.
- Knowledge of Federal accounting/financial management policies, practices, operations and procedures for DOS
- Implement continuous improvement strategies that drive innovation throughout the organization.
OPU FINANCIAL ANALYST
IFASLLC | THE BUREAU OF THE CONTROLLER AND GLOBAL FINANCIAL SERVICES
CHARLESTON, SC
02.2023 - 02.2024
- Researched and interpreted policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions
- Notified customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation
- Answered Payroll Customer Support (PCS) inquiries and general inquiries from internal customers
- Retrieved, researched and analyzed pay history in the proprietary financial systems
- Calculated overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc
- Established a method of repayment per debt collection authorizations, and proposed alternate repayments schedules, if necessary
- Filed all work and correspondence by indexing in Document Imaging System (DIS)
- Professionally communicated with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions
- Processed payroll including manual creation of W-2s and 1099’s.
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
COMPENSATION ANALYST
HAYNES, INC. | THE BUREAU OF THE CONTROLLER AND GLOBAL FINANCIAL SERVICES
03.2021 - 02.2023
- Resolved 45+ tickets per week for employees regarding payroll concerns involving pay and deductions to ensure employees are compensated accurately and on time for each pay period
- Increased employee morale by processing 75+ leave requests per week from domestic and overseas employees to ensure employee well-being
- Analyzed complex finance, procurement, and asset management data sets from disparate systems to identify data anomalies and approaches to resolve discrepancies
- Verified timesheets by reviewing and processing time and attendance to provide monetary value to employees in exchange for work performed
- Drafted reports on multiple aspects within the payroll cycle for the Department of State to streamline the payment process facilitating organizational development
- Improved payroll processing by utilizing The Global Foreign Affairs Compensation System to ensure data conversion and reconciliation for the Department of State
- Supported and promoted the CGFS quality policy by maintaining and updating required QMS records for all assigned posts
- Maximized employee satisfaction by reviewing post-payroll issues and complaints from employees and offer resolution promptly
- Researched, corrected and determined the cause of erroneous payments and conduct timely clearing of domestic and overseas T&A rejects.
TREASURER
DELTA LOTA SIGMA ALUMNAE CHAPTER
07.2017 - 06.2022
- Oversaw the daily treasury activities of cash position, funds management, and reporting and promoted policies and controls to ensure security, compliance, and best practices
- Verified financial risks and completed financial reports by reviewing invoices and statements
- Examined previous year’s historical account and budget performance, complied with and prepared the data for future year reviews and recommendations for active members
- Developed and standardized cost forecasting method, which reduced financial reporting preparation time by 45%
- Spearheaded and streamlined plans to synchronize business processes and created budgets with strict guidelines and timetables, which maximized profit margins by 55%.
BANK OPERATIONS SPECIALIST
SOUTHSTATE BANK
04.2019 - 03.2021
- Fostered open communication with customers to provide professional standards while maintaining customer confidentiality, maximizing customer satisfaction
- Resolved 55+ online banking and transaction discrepancies via phone calls and returned voicemails on behalf of the department and further streamlined communication across all borders
- Identified cross-selling opportunities and offered various products and services to help customers achieve their financial goals
- Executed financial transactions according to bank policies and procedures.
SENIOR FINANCIAL SERVICES REPRENSENTATIVE
VERIZON
09.2012 - 03.2019
- Facilitated the formulation of individualized payment plans for delinquent customers based on analyses of prior payment history and current financial situation for 150 customers daily for the nation’s top wireless telecommunications provider
- Consistently exceeded company goal of $2500 collected per hour every month
- Collaborated with staff members to implement customer service initiatives, thus leading to an increase in process efficiency
- Recorded and maintained information about the financial status of customers and the status of collection efforts
- Received, processed, interpreted, provided, and assisted customers with debt repayment plans, thus increasing efficiency and effectiveness considerably
- Provided one-on-one training and coaching on specific job duties as needed.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
T-MOBILE
06.2003 - 05.2011
- Increased retention by 18% by delivering integrated product/service solutions to clients while guaranteeing honesty, integrity, professionalism, and excellence
- Enhanced employee knowledge and improved job satisfaction by keeping employees abreast of procedure changes and remaining calm and courteous to all parties, even during customer dissatisfaction
- Provided continued individual training in telephone communications skills, product knowledge, product technology, and available resources for quick problem-solving, resolving issues at a 90% rate
- Monitored records of payments made to the company, ensured prompt payment receipt and processed client adjustments after proper management approvals
- Prepared refunds for overpayments, took and entered orders, canceled accounts, and handled the full range of account alterations, updates, deposits, and related charges for services or products
- Conducted new hire training as needed
- Distributed and reviewed materials to help facilitate the training and on-boarding
- Provided one-on-one training and coaching on specific job duties as needed.
Education
Master’s in Finance -
Strayer University
01.2010
Bachelor of Arts Management, Business Administration -
Limestone College
01.2002
Skills
- Data Analysis
- Organizational Management
- Oracle
- Peoplesoft
- Financial Reporting
- Financial Analysis
- Payroll and Invoice Processing
- Reconciliation
- Budget Analysis
- Employee Compensation & Benefits
- Employee Engagement
- Problem-Solving
- Proficient in Microsoft Office
- Customer Retention and Risk Assessment
- Security clearance
Affiliations
- Treasurer National Pan Hellenic Council – Charleston Chapter
- Secret Clearance
Timeline
OPU-TIER 2 BUSINESS PROCESS ANALYST
IFAS, LLC-CGFS
02.2024 - Current
OPU FINANCIAL ANALYST
IFASLLC | THE BUREAU OF THE CONTROLLER AND GLOBAL FINANCIAL SERVICES
02.2023 - 02.2024
COMPENSATION ANALYST
HAYNES, INC. | THE BUREAU OF THE CONTROLLER AND GLOBAL FINANCIAL SERVICES
03.2021 - 02.2023
BANK OPERATIONS SPECIALIST
SOUTHSTATE BANK
04.2019 - 03.2021
TREASURER
DELTA LOTA SIGMA ALUMNAE CHAPTER
07.2017 - 06.2022
SENIOR FINANCIAL SERVICES REPRENSENTATIVE
VERIZON
09.2012 - 03.2019
SENIOR CUSTOMER SERVICE REPRESENTATIVE
T-MOBILE
06.2003 - 05.2011
Master’s in Finance -
Strayer University
Bachelor of Arts Management, Business Administration -
Limestone College
Similar Profiles
Catherine FrisbyCatherine Frisby
Extension Program Manager NW District at UF/IFAS Extension Family Nutrition ProgramExtension Program Manager NW District at UF/IFAS Extension Family Nutrition Program
Jenna PauseJenna Pause
Diplôme état d'aide-soignante at IFAS de pont l'abbéDiplôme état d'aide-soignante at IFAS de pont l'abbé
Maeva RINGUETMaeva RINGUET
Etudiante Aide-Soignante at IFAS du CateauEtudiante Aide-Soignante at IFAS du Cateau
Kendall BakerKendall Baker
Front of House Manager at Red Oak CafeFront of House Manager at Red Oak Cafe
Zachary GroarkZachary Groark
Food Truck Operator to Food Truck Manager at Bishop GadsdenFood Truck Operator to Food Truck Manager at Bishop Gadsden