Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Carrera

Rialto,CA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

31
31
years of professional experience

Work History

Parts Advisor

GreenPower Motor Company
Riverside, CA
10.2023 - 06.2025
  • Assisted customers in identifying and selecting appropriate parts for electric school buses and transit vans.
  • Processed orders, and facilitated timely delivery.
  • Maintained clean and organized workspace to enhance operational efficiency.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Tracked sales data using computer software programs, such as Microsoft Excel and QuickBooks.
  • Provide customers with an estimate and an invoice form from QuickBooks.
  • Process credit card payments.

Store Manager

Advance Auto Parts
Rancho Cucamonga, CA
11.2021 - 10.2023
  • Led daily store operations, improving efficiency and team cohesion.
  • Trained team members on customer service standards, enhancing customer satisfaction.
  • Maintained inventory levels and organized stock for efficient access.
  • Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
  • Developed and organized promotional displays, boosting product visibility and sales.
  • Implemented strategies to maximize sales and profitability, driving store performance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.

Store Manager

Pep Boys Auto Parts & Service
Rancho Cucamonga, CA
09.1994 - 11.2021
  • Managed daily store operations and ensured compliance with company policies.
  • Trained new district managers on daily store operations.
  • Maintained inventory levels and organized stock for efficient access.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Organized promotional displays to enhance product visibility and sales.
  • Developed strategies to maximize sales and profitability.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Created weekly work schedules for store personnel.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.

Education

Business Operation Certificate

National Education Center
San Bernardino, CA
01-1995

Skills

  • Inventory management and ordering
  • Customer relationship management
  • Sales tracking and order processing
  • Microsoft Excel and QuickBooks
  • Attention to detail
  • Employee training and development
  • Operational efficiency
  • Profit maximization
  • Point of sale (POS) systems
  • Team building and collaboration
  • Customer service excellence
  • Team leadership and supervision
  • Customer service and problem resolution
  • Sales strategy development
  • Inventory control and optimization

Languages

Spanish
Native/ Bilingual

Timeline

Parts Advisor

GreenPower Motor Company
10.2023 - 06.2025

Store Manager

Advance Auto Parts
11.2021 - 10.2023

Store Manager

Pep Boys Auto Parts & Service
09.1994 - 11.2021

Business Operation Certificate

National Education Center

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