Yolanda Carrizalez
Lubbock,TX
Summary
Detail-oriented medical screener with expertise in patient communication and HIPAA compliance. Proven ability to streamline processes and enhance patient satisfaction through effective teamwork.
Overview
1
1
Language
5
5
years of professional experience
Work History
Medical Screener
OPI
07.2021 - Current
- Conducted comprehensive health screenings ensuring compliance with regulatory standards.
- Collaborated with healthcare professionals to assess and document patient health histories accurately.
- Streamlined screening processes, reducing wait times and improving patient satisfaction.
- Developed and implemented training programs for new medical screeners enhancing team proficiency.
- Trained new representatives on systems, processes, and best practices for service delivery.
- Developed comprehensive FAQs and training materials for bilingual support staff.
- Implemented process improvements that reduced average response times and increased satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
High School Diploma -
Lubbock Cooper
Lubbock, TXCNA -
Texas Tech University
Lubbock, TXSkills
- Screening donors
- Vital signs collection
- Vital signs monitoring
- Vital signs collection
- Performing fingersticks
- Medical equipment operation
- Performing fingersticks
- Health screening
- Safety management
- Sanitization procedures
- Infection control
- Patient care
- Direct patient care
- Patient communication
- Excellent communication
- Active listening
- Teamwork
- Dependability
- Attention to detail
- Problem-solving
- Active listening
Languages
Spanish
Timeline
Medical Screener
OPI
07.2021 - Current
High School Diploma -
Lubbock Cooper
CNA -
Texas Tech University