Yolanda Carroll
Atlanta,GA
Summary
Proven Police Communications Officer with a track record of efficiently managing emergency situations and prioritizing calls for Emory University. Skilled in incident documentation and demonstrating exceptional problem-solving aptitude, I have significantly enhanced public safety through adept information gathering and geographical awareness.
Overview
16
16
years of professional experience
Work History
Police Communications Officer
Emory University
2021.02 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Georgia Department of Transportation
Atkins North America
2008.02 - 2020.10
- Answered GA 511 calls from general public and emergency personnel requesting HERO( Highway Emergency Response Operators) and maintenance requests for metro Atlanta and the State of Georgia.
- Detected and located motorist in need of assistance by monitoring over 2,000 CCTV cameras located on state routes, highways and interstates in Georgia.
- Dispatched High Emergency Response Operators with competency via two-way radio.
- Entered service request incidents into GA Navigator II database.
- Provided minute by minute incident management from point of detection until incident clearance.
- Control and update Georgia interstate overhead changeable message signs with pertinent weather and travel information.
Education
Bachelor of Arts - Mass Communications
Clark Atlanta University
Atlanta, GASkills
- Call prioritization
- Incident documentation
- Information Gathering
- Public safety knowledge
- Geographical awareness
- NCIC Database
- Map reading skills
- Emergency Medical Dispatcher Certification
- Problem-solving aptitude
- Telephone Etiquette
- Information intake
Timeline
Police Communications Officer
Emory University
2021.02 - Current
Georgia Department of Transportation
Atkins North America
2008.02 - 2020.10
Bachelor of Arts - Mass Communications
Clark Atlanta University
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