Yolanda Carter

• Supported positive parenting skills by providing parents with education, guidance, and coaching throughout the case management process.
• Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities.
• Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
• Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
• Manage a caseload of 12 or more cases. Child Welfare Case Manager provides comprehensive case management services to children and families involved in the dependency system. Primary responsibility of the CWCM in Dependency cases is to promote the safety, permanency and well-being of children and families.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.

Maintained a caseload of 15 high risk youthful offenders with mental health and substance abuse issues.

• Maintained detailed case histories, metrics and reports to meet strict standards.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Documented data and completed accurate updates to case records.
• Interviewed individuals to obtain information regarding youth history and/or family.
• Networked with the community to obtain resources and/or assistance.
• Maintained contact with community (Judges, JPOs, Aftercare Programs, & Family/Guardians) to keep informed.
• Develop plans for community re-entry, and more.

-Maintained a caseload of 24 to 38 adult males with violent and combative histories or current behavioral issues.

-Provided individual, group, and family counseling.

-Conducted and participated in treatment reviews.

-Testified in court hearings to provide legal testimony regarding Patient's progress or lack of progress.

-Planned for community re-entry by finding placement.

-Networked with the community providers for resources in the community.

-Completed monthly reports and documented in official records.

-Maintained contact with families or guardians to update and advise regarding the Patient's progress or stability.

• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

• Updated client documentation for accurate, compliant and current records.
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Developed and maintained strong relationships with community resources for successful referrals.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Completed referrals for medication assistance programs, contacts with pharmaceutical companies for assistance with obtaining medications.
• Completing applications for benefits, income verification forms, complete Medicaid paperwork, complete requests for food stamps, assist with insurance paperwork, etc.