Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Yolanda Chambers

Arlington,TN

Summary

Detail-oriented, organized that is committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Authorized to work in the US for any employer

Overview

32
32
years of professional experience

Work History

Customer Service Representative and Assistant Manager

The Pep Boys, Manny, Moe & Jack
09.2019 - 02.2022
  • I greet customer with automotive concerns and assist customers with the correct solution to solve car issues
  • Customer service friendly check customers into computer and go outside to get tag number and mileage that will pull up the customer history or new customers I take all their information and make a profile for next time the customer comes back information is already in system
  • I answer incoming calls and call, text and send emails to customers about there car and make a automotive ticket that technician found to cause the car problems
  • I bill the ticket looking for parts, calling dealerships, outside purchases, correct tire size and putting proper oil for oil changes
  • Only approve what the customer needs done then take ticket back to shop bay area which let's the technicians know what kind of service to perform
  • Take cash, credit cards, also ask customers if they want to apply for credit card and proceed information in computer to see if it gets approval and make appointments and call customers to confirm their appointments
  • I mange the front counter with any concerns from the customers.

Assistant Caregiver

Loving Arms
11.2017 - 09.2019
  • Assist elderly patients with dressing, cooking, made medical appointments for client, schedule pick up to Dr
  • Office visit and assist patient
  • Arrange patients to be pick up from visit
  • Help assist patients with hygiene, clothes, bathroom, outside walks, going to restaurant and stores, picking up prescription from the pharmacy
  • Activities at community center, making sure patients eat 3 times a day
  • Anything require to assist the patients.

City Letter Carrier, United States Postal Service
10.2005 - 05.2017
  • Sort mail for delivery, arranging it in delivery sequence
  • Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
  • Obtain signed receipts for registered, certified, and insured mail; collect, Sort mail for delivery, arranging it in delivery sequence
  • Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
  • Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork
  • Return to the post office with mail collected from homes, businesses, and public mailboxes
  • Turn in money and receipts collected along mail routes
  • Sign for cash-on-delivery and registered mail before leaving the post office
  • Record address changes and redirect mail for those addresses
  • Register, certify, and insure parcels and letters
  • Hold mail for customers who are away from delivery locations
  • Enter change of address orders into computers that process forwarding address stickers
  • Bundle mail in preparation for delivery or transportation to relay boxes
  • Leave notices telling patrons where to collect mail that could not be delivered
  • Meet schedules for the collection and return of mail
  • Return incorrectly addressed mail to senders
  • Maintain accurate records of deliveries
  • Answer customers' questions about postal services and regulations
  • Provide customers with change of address cards and other forms.

Customer service representative and Assistant store manager

Yolanda Chambers, Pepboys

Data Entry Clerk

First Tenessee Bank
11.1995 - 10.2005
  • Encode and cancel checks, using bank machines
  • Take orders for imprinted checks
  • Maintain files of canceled checks and customers' signatures
  • Match statements with batches of canceled checks by account numbers
  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies
  • Verify signatures and required information on checks
  • Maintain files of canceled checks and customers' signatures
  • Post stop-payment notices to prevent payment of protested checks
  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand
  • Monitor equipment to ensure proper operation
  • Route statements for mailing or over-the-counter delivery to customers
  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems., Troubleshooting Operation Monitoring
  • Production and Processing Telecommunications
  • Programming Operation and Control associated charges; and complete any necessary paperwork
  • Return to the post office with mail collected from homes, businesses, and public mailboxes
  • Turn in money and receipts collected along mail routes
  • Sign for cash-on-delivery and registered mail before leaving the post office
  • Record address changes and redirect mail for those addresses
  • Register, certify, and insure parcels and letters
  • Hold mail for customers who are away from delivery locations
  • Enter change of address orders into computers that process forwarding address stickers
  • Bundle mail in preparation for delivery or transportation to relay boxes
  • Leave notices telling patrons where to collect mail that could not be delivered
  • Meet schedules for the collection and return of mail
  • Return incorrectly addressed mail to senders
  • Maintain accurate records of deliveries
  • Answer customers' questions about postal services and regulations
  • Provide customers with change of address cards and other forms
  • Encode and cancel checks, using bank machines
  • Take orders for imprinted checks
  • Maintain files of canceled checks and customers' signatures
  • Match statements with batches of canceled checks by account numbers
  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies
  • Verify signatures and required information on checks
  • Maintain files of canceled checks and customers' signatures
  • Post stop-payment notices to prevent payment of protested checks
  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand
  • Monitor equipment to ensure proper operation
  • Route statements for mailing or over-the-counter delivery to customers
  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

Records Clerk

Memphis City Schools
07.1999 - 09.2005
  • Use computers for various applications, such as database management or word processing
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Provide services to customers, such as order placement or account information
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Prepare and mail checks
  • Manage projects or contribute to committee or team work
  • Mail newsletters, promotional material, or other information
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Prepare conference or event materials, such as flyers or invitations.

Education

High School Diploma - undefined

Northside High School

undefined

State Technical Institute College

Skills

  • Using basic scheduling and organizational skills in an office setting
  • Full results: Completed
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • Skills
  • Clerical English Language
  • Writing Active Listening
  • Customer and Personal Service Reading Comprehension
  • Speaking Time Management
  • Computers and Electronics Service Orientation
  • Coordination Judgment and Decision Making
  • Active Learning Equipment Selection
  • Repairing Equipment Maintenance
  • Troubleshooting Operation Monitoring
  • Production and Processing Telecommunications
  • Programming Operation and Control
  • Senior Leadership Support
  • Report Transcription
  • Fleet Dispatching
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Report Creation
  • Lotus Notes
  • Sales Expertise
  • Microsoft Word
  • Microsoft Excel
  • Credit Card Payment Processing
  • Business Development Understanding
  • Report Preparation
  • Customer Relations
  • Order Fulfillment
  • Staff Training
  • Freight Operations
  • Customer Consulting
  • Multi-Line Phone Talent
  • Computer Proficiency
  • Problem-Solving Ability
  • Brand Representation
  • Executive Management Support
  • Professional Telephone Demeanor
  • Critical Thinking
  • Stock Management
  • Product Organization
  • Schedule Mastery
  • Closing Sales
  • Stockroom Procedures
  • Records Preparation
  • Store Maintenance
  • Warehousing Functions
  • Quality Control
  • Quality Assurance Controls
  • Typing Proficiency
  • Transportation Solution Development
  • Medical Terminology Knowledge
  • Refund Processing
  • Retail Materials Management
  • Document Control
  • Managing Multiple Tasks
  • Customer Relationship Management
  • System Implementation
  • Promotional Support
  • Materials Transport
  • Conflict Resolution
  • Product Promotion
  • Training Development Aptitude
  • Order Processing
  • Conflict Mediation
  • Shipping and Receiving Understanding
  • Delivery Scheduling
  • POS Systems Expertise
  • Lead Generation
  • Minute Taking
  • Administrative Support
  • Service Standard Compliance
  • Shipping Procedures Understanding
  • Route Dispatch
  • Data Evaluation
  • Team Development
  • Receiving Support
  • Clerical Support
  • Money Handling Abilities
  • Recordkeeping Strengths
  • Process Optimization
  • Multi-Line Telephone Operation
  • Office Equipment Proficiency
  • Call Center Operations
  • Invoice Preparation and Processing
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Sales Quota Achievement
  • Policy and Procedure Adherence
  • Administrative and Office Support
  • Filing
  • Prioritization
  • Grammar
  • Research
  • 10-Key
  • Documentation
  • Calendaring
  • Spreadsheets
  • Proofreading

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative and Assistant Manager

The Pep Boys, Manny, Moe & Jack
09.2019 - 02.2022

Assistant Caregiver

Loving Arms
11.2017 - 09.2019

City Letter Carrier, United States Postal Service
10.2005 - 05.2017

Records Clerk

Memphis City Schools
07.1999 - 09.2005

Data Entry Clerk

First Tenessee Bank
11.1995 - 10.2005

Customer service representative and Assistant store manager

Yolanda Chambers, Pepboys

High School Diploma - undefined

Northside High School

undefined

State Technical Institute College

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Yolanda Chambers