Yolanda Chaulisant
Philadelphia,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Remote Patient Access Representative
OBGYN Specialist
07.2020 - 02.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collect patient demographic, insurance, and financial data with precision.
Call Center Agent
Enterprise Management Associates
09.2018 - 06.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative
State Representative Izzy Fitzgarald
01.2018 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
High School Diploma -
Act Academy Charter School
Philadelphia, PA06-2018
Skills
- Customer Service
- Skilled multitasking
- Fast learner
- Microsoft Office proficiency
- Type 45 words per minute
- Active listening
- Strategic Planning
Timeline
Remote Patient Access Representative
OBGYN Specialist
07.2020 - 02.2023
Call Center Agent
Enterprise Management Associates
09.2018 - 06.2020
Call Center Representative
State Representative Izzy Fitzgarald
01.2018 - 09.2018
High School Diploma -
Act Academy Charter School
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