Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Cherry

Muskegon,Michigan

Summary

Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

22
22
years of professional experience

Work History

School Based Health Dental Receptionist

Hackley Community Care Center
10.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Completed patient referrals to other medical specialists.

Health Unit Coordinator

Trinity Health Muskegon
11.2001 - Current
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Communicated with patients, ensuring that medical information was kept private.

Education

Associate of Science - Health Administration

Muskegon Community College
Muskegon, MI
06.2025

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Patient Relations
  • Payment Processing
  • Data Entry
  • Insurance Verification

Timeline

School Based Health Dental Receptionist

Hackley Community Care Center
10.2021 - Current

Health Unit Coordinator

Trinity Health Muskegon
11.2001 - Current

Associate of Science - Health Administration

Muskegon Community College
Yolanda Cherry