Yolanda Cherry

• Coordinated client support services, improving overall satisfaction and engagement.
• Developed and maintained strong relationships with clients and service providers.
• Facilitated communication between clients and multidisciplinary teams, ensuring effective service delivery.

Resolved patient inquiries in a single call by demonstrating knowledge and empathy.

▪ Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices.

▪ Reviewed accounts and initiated pro-authorizations for services, medications, and procedures.

▪ Collected demographics, insurance details, and clinical information to meet all reimbursement requirements.

▪ Followed up on denied requests and work to resolve issues

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints through effective communication and problem-solving skills.
• Managed order processing and ensured timely delivery of services.

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▪ Greeted all customers and provided prompt, courteous customer service and assistance.

▪ Provided a neat and clutter free work area.

▪ Processed cash and all major card transactions with speed and efficiency in a busy retail store.

▪ Closed and opened the store which required punctuality and the ability to accurately close out

▪ registers.

▪ Maintained a perfect attendance record while frequently stepping up to substitute for absent

▪ personnel during other shifts.

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints through effective communication and problem-solving skills.
• Managed order processing and ensured timely delivery of

▪ Collected money for emergency visits, procedures, and/or doctor appointments.

▪ Assisted patients with setting accounts on payment plans and collected insurance information to

submit a claim to insurance companies.

▪ Went over itemized billing with patients. Explaining any medical terminology, the patient was

unfamiliar with.

▪ Corresponded to patient and physician’s questions regarding EOB’s, patient balances, co-pays,

deductibles, write-offs, etc.

▪ Worked with Medicaid, Medicare, Commercial Insurances and Worker’s Comp Insurances.

▪ Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices among

customers and providers.

Cashier/Customer Service Representative

• Facilitated patient communication through various engagement platforms.
• Developed educational materials to enhance patient understanding of health programs.
• Coordinated virtual health sessions to promote patient participation and feedback.

▪ Ensured productivity met or exceeded service and quality standards.

▪ Adhered to HIPAA policies and protocols, becoming HIPAA certified.

▪ Navigated through multiple computer applications with speed and accuracy.

▪ Provided support for pharmacy information management system to retail pharmacy employees.

▪ Answered incoming chats from employees.

▪ Explained copays, deductibles, coinsurance, and out of pocket maximum to members.

▪ Called other insurance companies and healthcare physicians on behalf of members per the

• Assisted residents with daily living activities and personal care needs.
• Provided companionship and emotional support to enhance resident well-being.
• Maintained a clean and safe environment for residents at all times.

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▪ Ensured clients received their medications on time.

▪ Supported clients who cannot move on their own.

▪ Helped clients bathe, dress, eat, etc.

▪ Assisted client with physical therapy exercises.

▪ Provided necessary housekeeping to maintain a clean environment.

▪ Informed physicians or supervisors about uncommon events.

▪ Acted quickly and responsibly in cases of emergency.

▪ Updated and maintained patients’ records.

▪ Researched denied claims, conducted coding reviews of medical records, and supported

documentation against denied claims.

▪ Provided information to patients about referrals to other doctor’s offices, specialists, and

surgeons.

Patient Engagement Specialist | H