Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Clark

Spring,US

Summary

Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Knowledgeable behavior technician with one years of experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills.

Overview

13
13
years of professional experience

Work History

Behavior Technician

The Learning Lane
01.2024 - 07.2025

. Provide one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

. Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.

. Collaborated with teachers to assess student progress and adapt strategies for behavioral improvement.

Front End Service TA

Walmart
12.2019 - 01.2024

. Delivered exceptional customer service, resolving inquiries and issues promptly.

. Collaborated with team members to enhance the customer experience.

. Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Certified Nursing Assistant

Opelousas General Health System-South Campus
10.2012 - 09.2019

. Assisted patients with daily living activities, ensuring comfort and safety.

. Monitored vital signs, and reported changes to nursing staff promptly.

. Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.

. Provided emotional and psychological support to patients and their families, fostering a positive healthcare experience.

Education

High School Diploma -

Penn Foster High School
Chandler, AZ
08-2014

Certified Nursing Assistant -

SLCC T. H. Harris Campus
Opelousas, LA
01.2003

Skills

  • Data collection
  • Active listening
  • Documentation skills
  • Positive and negative reinforcements
  • Prompting and fading strategies
  • Discrete trial teaching
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Strong work ethic
  • Patience and resilience
  • Customer relationship building
  • Complaint handling

Timeline

Behavior Technician

The Learning Lane
01.2024 - 07.2025

Front End Service TA

Walmart
12.2019 - 01.2024

Certified Nursing Assistant

Opelousas General Health System-South Campus
10.2012 - 09.2019

High School Diploma -

Penn Foster High School

Certified Nursing Assistant -

SLCC T. H. Harris Campus
Yolanda Clark