Yolanda Collins
Kansas City
Summary
Experienced in fast-paced environments, managing complex shipping processes and ensuring regulatory compliance. Developed strong organizational and analytical skills while coordinating international trade operations. Seeking to leverage these transferable skills in new and challenging role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Excellence International Export Specialist
MilliporeSigma
06.2021 - Current
- The primary point of contact for Milliporesigma/Process Solutions/Life Science customers and is an absolutely customer centric focused position
- Collaborate with multiple departments to provide a differentiated service experience and promote return business
- Communicates customer requirements via accurate order entry, data management and specification reviews
- Provide proactive communication on status of orders by monitoring from entry through shipment, with support from Order Management and Planning, to insure on time delivery and customer satisfaction
- Identify and remove supply chain barriers from batch allocation through shipment
- Support customers by proactively reducing frequency of complaints through effective preventative actions
- Customize order processing and order management techniques to drive strong business relationship and insure business and customer retention
Branch Operations Manager
Kaycan Building Material
12.2015 - 11.2020
- Manage the branch operations by ensuring the excellent customer experience is provided to all internal and external contacts
- Supervise the preparation and organization of schedules and the dispatching of service personnel as required
- Ensure that a culture of sales, customer service, safety, and compliance exist every day at the branch
- Provide leadership, training, and coaching for all branch employees
- Act as liaison among the various departments of the Company, including other branches
- Provide service to existing customer accounts
- Resolve inquiries related to customers, shipping and billing, and address any questions and/or concerns
- Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense policies and practices are adhered to
- Recruit, manage, train, and evaluate the performance of all branch employees
- Act in the capacity as the Customer Service Team lead or the Warehouse Lead Hand, when needed
- Ensure a safe and healthy work environment by training branch employees in safe work practices to Kaycan and provincial standards
- Perform other duties and responsibilities, as required
Remote Call Center Insurance Risk Interviewer I
Exam One
09.2017 - 11.2018
- Completed life insurance applications by placing outbound and receiving inbound telephone calls
- Read scripted questions and type answers verbatim
- Reviewed and edited information collected during the interview for quality assurance purposes
- Used professionalism, courtesy, empathy, and customer service savvy to ensure all applicable information was gathered
- Maneuvered through multiple script components and the Internet
- Meet and maintain production and quality standards
- Observed all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training
Token Processer
Ecco Select: Fed. Reserve Bank of KC
06.2014 - 11.2015
- Created customer communication for the external FedLine customers
- Generated credentials and maintained user accounts for external customers
- Packaged and shipped devices to the end-user contact
- Verified the work of others to ensure accurate token creation prior to shipping
CPhT Data Entry/ Customer Service
Partners Pharmacy
10.2013 - 06.2014
- Accurately and efficiently prepared prescription orders
- Verified prescription information and dosage
- Entered patient and order information into the pharmacy system
- Processed and submitted insurance claims
- Provided quality customer service to patients and other healthcare providers
Lead CPhT Data Entry /Customer Service
Alixa Pharmacy
10.2012 - 10.2013
- Communicated with the nursing facilities, physician's office, and insurance plans by phone or fax to fill orders
- Answered questions, and assured high-level customer service satisfaction
- Reviewed and ensured all orders are complete before routing to order entry
- Checked and verified all order shorts, refill too soon file, pending orders from the previous day and processed
- Worked closely with Billing Representatives to manage and process pending order claims
- Researched missing deliveries, missing medication orders, incorrect prescriptions, and successfully resolved issues
- Reported any unresolved issues to appropriate Pharmacy personnel
- Entered profile only information into patient profiles
- Processed orders received from electronic or faxed prescriptions and accurately entered order information in the pharmacy operation
- Accurately calculated quantity of orders to send based on the requested amount or automated system
- Ensured orders were processed according to pharmacy cutoff times and within expected delivery windows
- Prepared first dose orders including test claiming to ensure accurate billing if required
CPhT Data Entry/ Customer Service
Uvanta Pharmacy
09.2011 - 10.2012
- Accessed, inputted, and retrieved information on the pharmacy computer system
- Reviewed reports in order for patients to receive medications as ordered
- Inputted new orders and refill requests based upon priority and delivery schedule
- Assisted with pharmacy workflow
- Maintained accurate, complete and confidential records
Education
Bachelor of Information Technology -
Southern New Hampshire University
Hooksett, NH05-2027
Certificate - Pharmacy
Certified Pharmacy Technician
09-2009
Skills
- Management, Training, CRM, Customer Service, Invoicing, Accounting, Retail, Inside Sales, User Interface, Communication, Inventory, Customer Retention, SAP, Data Entry, Outlook, MS Office, Lotus Notes, Oracle, Frame work, Computer Skills, Pharmacy, Able to multitask, pay great attention to detail, prioritize and learn quickly
- Seven years of supervisory experience in a distribution center environment
- Strong leadership, management, and interpersonal skills to adequately supervise a diverse staff and interact appropriately with all customers and employees
- Result-oriented with effective time management and organizational abilities
- Continuous improvement mindset
- Microsoft office suite proficiency
- Conflict resolution techniques
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
Timeline
Customer Excellence International Export Specialist
MilliporeSigma
06.2021 - Current
Remote Call Center Insurance Risk Interviewer I
Exam One
09.2017 - 11.2018
Branch Operations Manager
Kaycan Building Material
12.2015 - 11.2020
Token Processer
Ecco Select: Fed. Reserve Bank of KC
06.2014 - 11.2015
CPhT Data Entry/ Customer Service
Partners Pharmacy
10.2013 - 06.2014
Lead CPhT Data Entry /Customer Service
Alixa Pharmacy
10.2012 - 10.2013
CPhT Data Entry/ Customer Service
Uvanta Pharmacy
09.2011 - 10.2012
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
Bachelor of Information Technology -
Southern New Hampshire University
Certificate - Pharmacy
Certified Pharmacy Technician
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