Yolanda Compean
Hillsboro,TX
Summary
To obtain a career opportunity in an organization where I can apply my diversified background knowledge and skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Surgical Coordinator
The Dental Ranch
09.2019 - 04.2024
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Lead Front Desk/Hygiene Coordinator
Kidz and Teen Dental
03.2012 - 06.2018
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
Pediatric Dental Assistant
Children's Dental Centre of Irving
06.2011 - 03.2012
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
Dental Assistant
Children's Medical Center/OR
06.2011 - 03.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Temporary Dental Assistant
Dependable Dental Staffing
02.2011 - 05.2011
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
General Dental Assistant
Professional Dental Care of Irving
04.2010 - 12.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Registered Dental Assistant Diploma -
High-Tech Institute
Irving, TX05.2010
Skills
- Pediatric Dentistry
- Dental Radiographs
- Alpha/Numeric Filing
- Dentrix Computer Application
- Charting/Documentation
- Updating charts
- Patient Referral
- Strong Communication Skills
- Insurance Verification
- Schedule Coordination
- Payment Collection
- Obtaining authorizations
- HIPAA Compliance
- Verifying insurance
- Customer Service
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
The Dental Ranch
09.2019 - 04.2024
Lead Front Desk/Hygiene Coordinator
Kidz and Teen Dental
03.2012 - 06.2018
Pediatric Dental Assistant
Children's Dental Centre of Irving
06.2011 - 03.2012
Dental Assistant
Children's Medical Center/OR
06.2011 - 03.2012
Temporary Dental Assistant
Dependable Dental Staffing
02.2011 - 05.2011
General Dental Assistant
Professional Dental Care of Irving
04.2010 - 12.2010
Registered Dental Assistant Diploma -
High-Tech Institute
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