Yolanda Contreras
Laredo
Summary
Dynamic leader with expertise in cash handling and customer service, previously at Stripes Gas Station. Popeyes corp. Enhanced transaction efficiency and customer satisfaction through process improvements. Mentored teams, fostering loyalty and repeat business. Achieved sales targets by leveraging team leadership and attention to detail .
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier Manager
Stripes Gas Station
07.2025 - 12.2025
- Supervised daily cash handling and ensured accurate register reconciliation.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented process improvements, enhancing transaction efficiency and customer satisfaction.
- Developed staff schedules to optimize coverage during peak hours, reducing wait times.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Manager of Sales and Production
Popeyes
02.2014 - 12.2024
- Oversaw daily operations, ensuring alignment with sales targets and production schedules.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Managed inventory levels, coordinating supply chain logistics to meet demand fluctuations.
- Trained and mentored staff on best practices in sales and production techniques.
- Analyzed sales data to identify trends, informing decision-making for product offerings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained key client relationships, ensuring long-term business partnerships and repeat customers.
- Managed production processes for optimal efficiency, reducing costs and improving product quality.
- Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Associate of Arts - Arts And Entertainment Management
Laredo College
Laredo, TXSkills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Time management
- Store opening and closing
- Attention to detail
- Order management
- Punctual and reliable
- Workplace safety
- Employee training
- Team leadership
- Safety procedures
- Team training and development
Certification
Food Handlers
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier Manager
Stripes Gas Station
07.2025 - 12.2025
Manager of Sales and Production
Popeyes
02.2014 - 12.2024
Associate of Arts - Arts And Entertainment Management
Laredo College