Yolanda Cooper
Pensacola,Fl
Summary
Dedicated, proactive and goal-oriented professional with excellent time management, strong leadership and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills, maintain/decrease costs; committed to leveraging these qualities to drive and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
ITL Solutions-Pensacola, FL
10.2017 - Current
- Overseeing all federal and state reporting requirements for National Transit Database (NTD) and Annual Operating Reporting (AOR).
- Participating in budget preparations and administration, monitored and controlled expenditures.
- Overseeing the collection of transit operating data for service planning.
- Participating in advance, complex professional planning activities.
- Determining cost related to planning functions, transit route performance, and service.
- Participates in Union Contract negotiations/meeting/activities.
- Coordinating with CTC as appropriate.
- Preparing reports on operations and activities, made recommendations for improvements and modifications.
- Coordinating with Operations Manager, Director of Business, Director of Logistics as needed.
- Ensuring compliance of local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, EEOC).
- Handling all contractual services including administrative functions, information systems, parts purchasing and vehicle maintenance.
- Providing leadership guidance to over 70+ employees to develop division strategies to reduce employee recidivism.
- Assuring a safe working environment.
- Established training goals and requirements for all personnel.
- Satisfied client, corporate and contractual reporting requirements, and needs.
- Attends community functions and meetings such as BOCC and Coalition for the Disabled and MTAC meetings.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitors financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximizes operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
First Transit-Pensacola, Florida
03.2017 - 10.2017
- Oversaw all federal and state reporting requirements for National Transit Database (NTD) and Annual Operating Reporting (AOR).
- Participated in budget preparations and administration, monitored and controlled expenditures.
- Oversaw the collection of transit operating data for service planning.
- Participated in complex professional planning activities.
- Determined cost related to planning functions, transit route performance, and service.
- Coordinate with CTC as appropriate.
- Prepared reports on operations and activities, made recommendations for improvements and modifications.
- Ensured compliance of local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, EEOC).
- Handled all contractual services including administrative functions, information systems, parts purchasing and vehicle maintenance.
- Provided leadership guidance to 70+ employees to develop division strategies to reduce employee recidivism.
- Assured a safe working environment.
- Established training goals and requirements for all personnel.
- Satisfied client, corporate and contractual reporting requirements and needs.
- Attended community functions and meetings such as BOCC and Coalition for the Disabled and MTAC meetings.
General Manager
Pro Transportation-Orlando, FL
03.2015 - 03.2017
- Evaluate and review revenue cost data; total work/ pay hours.
- Manage Manpower requirements for sufficient staff to ensure contractual obligations.
- Identify safety concerns and direct retraining of employees.
- Stabilize workforce ensuring 80+ Operator and 10+ Staff success by giving operators all necessary tools, documentation, and proper working equipment.
- Develop business tools and solutions based on knowledge, product, or technology to identify process improvement opportunities through strategic thinking, critical thinking, and analysis.
- Provide discipline and/or coaching for operators and staff to ensure a high level of performance and professionalism.
- Conduct periodic departmental audits.
- Daily, weekly, and monthly review of key operational metrics.
- Managed location financial metrics continuously, reported exceptions and developed action plans to ensure the location meets its financial, safety and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Approve employee’s payroll.
Operations/Safety Manager
Ride Right, LLC- Leesburg, FL
03.2013 - 03.2015
- Provided direct support to General Manager regarding operation workflow and budgetary guidelines.
- Immense ability to prepare accurate plans, cost estimates and reports.
- Used analytical methods and a variety of tools to understand, predict, improve, or control operations and processes.
- Provided detailed daily and monthly reports to Community Transportation Coordinator (CTC).
- Collaborated with CTC for emergency preparedness to ensure successful hurricane evacuation if/when necessary.
- Monitored all human resource activities such as training and ensuring compliance with company policies.
- Reviewed operational performance, prepared/reviewed daily attendance issues, and documented work rule infractions.
- Reconstructed and organized staff schedules to suit operational needs.
- Designed and reorganized base assignment workloads.
- Conducted site visits, coordinated special projects/pickups for residential clients.
- Oversight of Federally mandated Drug and Alcohol program.
- Maintained positive employee relations. Practice sound leadership and human relations principles to always promote teamwork. Set a good personal example of attitude and performance.
- Participated in location(s) labor and employee relations meeting/activities.
- Monitored driver cam for 80+ drivers’ unsafe driving acts and counsel and implemented driver improvement plans.
- Ensured compliance of FDOT standards.
Scheduler/Dispatcher/Reservationist
MV Transportation-Leesburg, FL
03.2012 - 03.2013
- Proficient working knowledge regarding operating Route Match and Trapeze scheduling software.
- Coordinated and verified 80+ daily work of drivers.
- Ensured all available drivers were placed on shift as needed.
- Communicated daily with Operations Manager, dispatch, and drivers to manage scheduling affairs.
- Established and monitored drivers’ bid hours and daily work schedules.
- Created drivers’ bid modules in accordance with union contract.
- Monitored radio, telephones and on road provision of service for quality.
- Monitored trip cancellations and no shows.
- Screened drivers’ routes to ensure daily on time performance.
- Maintained direct communication with drivers to assist in any scheduling issues.
- Working knowledge of service areas.
- Provided excellent customer service to Paratransit and fixed route clients to ensure quality service.
- Assigned vehicle for daily route pull outs.
- Recorded accurate vehicle mileage of maintenance records.
- Working knowledge of Paratransit/Lake County Connection Bus fleet.
Education
AA -
Lake & Sumter State College
Leesburg, FL03.2015
Skills
- Data analysis
- Leadership
- Analytical thinking
- Conduct employee training programs
- Problem-solving skills
- Communication skills
- Project management
- Knowledgeable in using Novus, Trapeze, Routematch, and Transitrak systems
- Proficient in Paycor/Adept software
Highlights of Qualifications
- Thorough knowledge Title V funding, Americans Persons with Disabilities (APD), Department of Elder Affairs (DOEA), Medicaid, Americans with Disabilities Act (ADA), Transportation Disadvantaged (TD), funding reporting requirements.
- Budget/Financial Analysis & Reporting
- Policy and Procedure Development
- Strategic Planning/ Execution
- Process Implementation
- Team Building/ Management
- Leadership Training & Development
- Crisis Management
- Excellent Customer Service Relations Skills
Affiliations
- CTAA: Community Transportation Association of America
Certification
- Transit Service Planning, National Transit Institute
- Public Involvement in Transportation Decision-Making, National Transit Institute
- Transportation Planning Process, National Transit Institute
- Assault Awareness and Prevention for Transit Operators, National Transit Institute
- Paratransit Operations and Management, National Transit Institute
Timeline
General Manager
ITL Solutions-Pensacola, FL
10.2017 - Current
General Manager
First Transit-Pensacola, Florida
03.2017 - 10.2017
General Manager
Pro Transportation-Orlando, FL
03.2015 - 03.2017
Operations/Safety Manager
Ride Right, LLC- Leesburg, FL
03.2013 - 03.2015
Scheduler/Dispatcher/Reservationist
MV Transportation-Leesburg, FL
03.2012 - 03.2013
AA -
Lake & Sumter State College
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