Yolanda Corbin
Sicklerville,NJ
Summary
Dynamic Bartender Shift Manager at Wilson's Restaurant & Live Music, skilled in creative mixology and maintaining cleanliness standards. Enhanced customer satisfaction through effective upselling strategies and prompt service. Successfully managed bar inventory and trained staff, ensuring compliance with health regulations while fostering a positive team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Wilson's Restaurant & Live Music
11.2020 - Current
- Learned safe and efficient drink preparation techniques in fast-paced environment
- Contributed to positive customer experiences through prompt service and friendly interactions
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Assisted with inventory management and stock replenishment to ensure product availability
Customer Service Coordinator
American Airlines
10.2007 - 05.2021
- Coordinated customer inquiries, ensuring timely resolution and enhancing satisfaction levels.
- Managed scheduling of flight changes, optimizing resource allocation and minimizing disruptions.
- Maintained up-to-date knowledge of airline policies and procedures, ensuring compliance in all interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Education
High School Diploma -
Washington Township High School
Sewell, NJMixology Certificate -
Mix It Up Bartending
Philadelphia, PASkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Menu development
- Creative mixology
Certification
TIPS certified
RAMP certified
Timeline
Bartender Shift Manager
Wilson's Restaurant & Live Music
11.2020 - Current
Customer Service Coordinator
American Airlines
10.2007 - 05.2021
High School Diploma -
Washington Township High School
Mixology Certificate -
Mix It Up Bartending