Yolanda Cossio
Customer Service
Hesperia,CA
Summary
Hardworking and personable Customer Service professional with 10 years client and vendor interface experience. Personal attributes include dedication, team leading, creativity, and the ability to follow through.
Overview
14
14
years of professional experience
Work History
Manager
El Rey Del Zarandeado
Long Beach, CA
03.2013 - 05.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
Logistics Manager & Import/Export Coordinator
YSN Imports, Inc
Gardena, CA
02.2009 - 11.2011
- Q Responsible for all administrative Customer Services activities and extensive experience in Logistics administrative support processes for Import and Export shipments
- Q Ensured compliance with regulatory or legal requirements in transporting import/export goods using SAP
- Programming
- Q Responsible for documentation entry in the form of processing sales orders, payment posting and invoicing.
Customer Service Representative / Dispatcher
Advanced Delivery Service
Cerritos , CA
07.2006 - 11.2010
- Q Customer Service experience in distribution environment
- Q Responsible for handling heavy incoming calls from customers
- Q Administrative duties in form of processing data into proprietary system
- Q Coordinated utilization of trucks, drivers, and containers in order to create capacity and maximize productivity.
- Managed over 50 calls daily.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Processed customer adjustments to maintain financial accounts
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Upselling Products and Services
Timeline
Manager
El Rey Del Zarandeado
03.2013 - 05.2020
Logistics Manager & Import/Export Coordinator
YSN Imports, Inc
02.2009 - 11.2011
Customer Service Representative / Dispatcher
Advanced Delivery Service
07.2006 - 11.2010
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