Yolanda Crevoisier
San Antonio,TX
Summary
Dynamic professional with extensive experience in customer service and cash handling at Target. Proven track record of enhancing customer satisfaction through effective communication and attention to detail. Recognized for fostering team collaboration and maintaining a clean, organized environment, driving repeat business and ensuring operational excellence.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Cashier
Target
05.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Assistant Manager
CVScaremark
03.2014 - 10.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Assistant Manager
Walmart
01.2011 - 11.2014
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Fine Jewelry Supervisor
Macy's
04.1988 - 12.2011
- Managed store operations during peak periods, effectively delegating tasks to maintain a well-organized environment.
- Assisted customers in financing options when necessary, helping them secure the best possible terms while maximizing overall transaction profitability for the store''s bottom line.
- Spearheaded employee training initiatives on topics such as diamond grading, gemstone identification, or precious metal characteristics to ensure a knowledgeable staff capable of addressing any client inquiries confidently.
- Mentored junior sales associates, enhancing their product knowledge and sales techniques for consistent team performance improvements.
- Enhanced customer satisfaction by providing personalized consultations and recommending fine jewelry pieces based on individual preferences.
- Conducted regular staff meetings to review goals, provide feedback, and discuss opportunities for improvement in sales tactics and customer service practices.
- Coordinated with external appraisers to provide accurate valuations for insurance purposes or estate settlements, offering a valuable service to clients and fostering trust in our expertise.
- Organized in-store events such as trunk shows or designer appearances, driving increased foot traffic and fostering strong community connections.
- Established rapport with high-value customers by providing exceptional personal attention and follow-up communications, solidifying long-term relationships and repeat business opportunities.
- Resolved customer issues promptly and professionally, preventing negative reviews and maintaining a positive brand reputation.
- Analyzed market trends to make informed purchasing decisions that aligned with consumer demands and preferences.
Education
Corregidora De Qro
Mexico CitySkills
- Customer service
- Cash handling
- Customer service excellence
- Attention to detail
- Patience and empathy
- Customer assistance
- Work ethic and integrity
- Time management skills
- Team collaboration
- Cleaning and sanitizing
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Target
05.2017 - Current
Assistant Manager
CVScaremark
03.2014 - 10.2017
Assistant Manager
Walmart
01.2011 - 11.2014
Fine Jewelry Supervisor
Macy's
04.1988 - 12.2011
Corregidora De Qro
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