Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Yolanda Calhoun

Customer Service Rep
Justin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Life Is Good Furniture
Las Vegas, NV
01.2018 - 04.2022
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.

Customer Service Representative

BroadTech
Coppell, TX
06.2014 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.

Customer Service Representative

DFW Conference Hotel
Irving, TX
02.2010 - 12.2015
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

GED -

Rosa Parks High
Dallas, TX
08.2013 - 04.2014

Skills

Report preparation

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Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft

Timeline

Customer Service Representative

Life Is Good Furniture
01.2018 - 04.2022

Customer Service Representative

BroadTech
06.2014 - 01.2018

GED -

Rosa Parks High
08.2013 - 04.2014

Customer Service Representative

DFW Conference Hotel
02.2010 - 12.2015

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Yolanda CalhounCustomer Service Rep