Yolanda Cuellar
Napoleon,Ohio
Summary
A client service specialist with over two decades of experience, renowned for revolutionizing customer service delivery and productivity by 50%. With proven strategies and unwavering dedication to excellence, this professional has consistently demonstrated exceptional leadership and a steadfast commitment to service excellence in their next role.
Overview
30
30
years of professional experience
Work History
Training coordinator
Sanoh-America
01.2024 - Current
- Eager to learn and apply new skills, committed to delivering high-quality work with punctuality.
- As Training Coordinator at Sanoh-America, streamlined onboarding process, enhancing team productivity by 30%.
- Introduced interactive virtual training sessions at Sanoh-America, significantly boosting engagement and retention.
- Coordinated with multiple departments at Sanoh-America to tailor training programs, meeting diverse needs and expectations.
- Ensured 100% compliance with industry standards in all Sanoh-America training modules.
- Implemented a peer-to-peer coaching system, fostering a culture of continuous improvement.
Sandwich Coordinator
Sauder Woodworking
06.2020 - Current
- Managed sandwich building operations independently
- Assembled and displayed sandwiches
- Prepared ingredients for sandwiches
Cater / Baker
Self employed
10.2018 - 03.2023
- Managed catering and baking operations independently
- Maintained high-quality standards
- Developed innovative recipes
- Solved logistical challenges
- Ensured top-quality standards in baking and catering, focusing on meticulous recipe development.
- Rigorously maintained 100% health standards compliance in all baking and catering services.
- Fostered a high-standard culinary environment, ensuring excellence in every dish served.
- Pioneered unique baking techniques, achieving unparalleled flavors and textures.
- Introduced eco-friendly packaging, reducing environmental impact and attracting eco-conscious customers.
- Perfected dessert presentations, consistently praised by clients.
- Initiated custom recipe adaptations for dietary restrictions, enhancing client satisfaction.
- Implemented ingredient traceability system to ensure freshness and quality in all dishes.
- Crafted a line of gluten-free desserts, expanding market reach.
- Launched a seasonal menu featuring locally-sourced ingredients, boosting customer engagement.
Self Baker
01.2019 - 06.2020
- Managed bakery operations independently
- Developed and displayed pastries
- Prepared ingredients for pastries
Client Service Specialist
LESmith
09.2016 - 09.2018
- Interpreted complex countertop orders using blueprints
- Delivered architectural plans with precision
- Cultivated customer loyalty through exceptional service
- Implemented innovative multitasking strategies to enhance team productivity
- Consistently satisfied high-value client requirements
- Streamlined order processing, achieving 100% accuracy & enhancing client trust.
- Introduced a feedback loop, elevating service quality & customer loyalty.
- Bolstered team synergy, surpassing project deadlines through effective collaboration.
- Championed customer service, significantly boosting brand reputation and client retention.
- Enhanced order accuracy by refining blueprint interpretation processes.
- Fostered team unity to meet tight deadlines, improving project delivery times.
Personnel Supervisor
ResourceMFG (formerly Employment Plus)
07.2014 - 09.2016
- Managed staffing through strategic recruitment
- Implemented retention strategies to maintain quality workforce
- Promoted professional growth, fostering staff loyalty
- Resolved payroll issues, enhancing team morale
- Established a feedback system for temp workers, boosting morale and performance.
- Boosted temp worker performance by establishing a feedback system.
- Promoted staff professional growth, increasing loyalty and satisfaction.
- Led team in strategic recruitment, reducing turnover by enhancing staff retention.
- Streamlined payroll processes, promptly resolving discrepancies to uplift team morale.
- Addressed temp worker concerns, fostering a culture of open communication and performance excellence.
Inspector
Sauder Woodworking
05.2012 - 07.2014
- Confirmed product specifications, ensuring top-notch quality
- Conducted precise visual and measurement tests
- Rejected subpar materials, maintaining high standards
- Communicated necessary adjustments to supervisors effectively
- Kept meticulous inspection records, ensuring transparency
- Mastered precision in product assessments, ensuring zero defects.
- Ensured 100% accuracy in product specifications, leading to zero returns.
- Trained 5 new inspectors, elevating team performance and knowledge.
- Enhanced quality control processes, leading to a 10% increase in production efficiency.
- Mentored over 10 inspectors, fostering a culture of continuous improvement and skill development.
- Developed a peer review process that boosted team accuracy and morale.
Account Services Specialist
NRP Financial
11.2005 - 07.2011
- Delivered exceptional customer service with professionalism
- Established new accounts with aggressive strategy
- Ensured timely processing of transfers by liaising with contra brokers
- Performed administrative tasks, maintaining accurate client data
- Introduced effective administrative strategies, optimizing office operations and client service.
- Proactively supported team with complex tasks, ensuring high-quality customer service.
- Boosted team efficiency, aiding in a 15% increase in client satisfaction.
- Enhanced team capability by sharing expertise in complex client queries.
- Pioneered a client data management system, improving data accuracy.
- Refined transfer processes, ensuring zero error rate in transactions.
Customer Service Representative
Continental Capital Investment Services
03.1996 - 05.2003
- Established and managed new client accounts
- Processed customer deposits and stock certificates
- Handled ACAT transfers with efficiency
- Executed various trade types
- Maintained up-to-date client account information
- Efficiently executed trades, ensuring best market positions for clients, enhancing portfolio values.
- Meticulously managed client data, ensuring accuracy in accounts and seamless operational flow.
- Streamlined ACAT transfer process, reducing wait times and improving customer satisfaction.
- Provided exceptional support to brokers and clients, fostering strong relationships and trust.
- Boosted client satisfaction by refining ACAT transfer process, ensuring swift and accurate transactions.
- Oversaw accurate maintenance of client accounts, guaranteeing up-to-date information for optimal service.
Education
Diploma - undefined
Defiance Senior High School
06.1989
Skills
Verbal and written communication
Coaching and mentoring
Virtual training
Presentation
Languages
Spanish
Professional Working
Timeline
Training coordinator
Sanoh-America
01.2024 - Current
Sandwich Coordinator
Sauder Woodworking
06.2020 - Current
Self Baker
01.2019 - 06.2020
Cater / Baker
Self employed
10.2018 - 03.2023
Client Service Specialist
LESmith
09.2016 - 09.2018
Personnel Supervisor
ResourceMFG (formerly Employment Plus)
07.2014 - 09.2016
Inspector
Sauder Woodworking
05.2012 - 07.2014
Account Services Specialist
NRP Financial
11.2005 - 07.2011
Customer Service Representative
Continental Capital Investment Services
03.1996 - 05.2003
Diploma - undefined
Defiance Senior High School