YOLANDA CURRY
Stockbridge,USA
Summary
Professional and caring, CPR trained Certified Nursing Assistant certified with over 20 years healthcare experience. Seeking a challenge position in a hospital setting. I am eager to use my experience, education and skills to provide outstanding patient care as a dependable team member. Areas of experience and expertise: Customer Service , EHR (Electronic Health Records),Organizational Skills, Medical Terminology, HIPPA &Patient Privacy, Customer Service ,Written And Verbal Communications Authorized to work in the US for any employer. Willing to relocate: Anywhere
Knowledgeable [Desired Position] with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Datavant
11.2024 - Current
- Process medical records for varies hospital in the NCH healthcare system Datavant helps organizations safely share and link healthcare data. We believe in connecting healthcare data to eliminate the silos of healthcare information that hold back innovative medical research and improved patient care.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Patient Care Technician/Nursing Unit Clerk
Emory Healthcare
06.2020 - Current
- Currently employed working in the Cardiac ICU as a Patient Care Tech Also do the Unit Clerk duties
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Reduced stress for patients and families through effective communication and empathetic support.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Implemented infection control protocols, contributing to safer hospital environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Supported patients' daily living activities, improving their hospital stay experience.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Medical Assistant
Aya Healthcare
01.2023 - 05.2024
- A travel agency I worked a 13 weeks assignment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Care Technician
Piedmont Healthcare
06.2021 - 10.2022
- Provide care to patients in ICU
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Nursing Support Technician
Grady Health System
01.2021 - 06.2021
- The Nursing Support Technician (CNA) under the supervision of the Professional Registered Nurse, the Licensed Practical Nurse, and/or the Physician, is responsible for providing age-appropriate, culturally and ethnically sensitive care, maintaining a safe environment, collecting information, communicating effectively, and utilizing technology
- The CNA provides personal care of selected patients, assists with activities of daily living, provides comfort measures and nourishments, and performs selected therapies as delegated by a licensed professional
- The role of the CNA also includes patient advocacy and performance improvement
- Provided emotional support to patients and families during difficult times, fostering trust and open communication among all parties involved.
- Ensured continuity of care for each patient by effectively collaborating with incoming shift technicians during hand-off procedures.
- Assisted nurses with administering medications and treatments, ensuring accurate and safe delivery for improved patient outcomes.
- Demonstrated a strong commitment to patient confidentiality by adhering to HIPAA regulations in all interactions and documentation processes.
- Monitored vital signs and reported any abnormalities or concerns to nursing staff, contributing to early intervention and prevention of complications.
Trauma Surgery Unit Clinical Technician I
Atrium Navicent Health
09.2019 - 02.2021
- The best care and services, while keeping integrity, respect, ownership, and caring at the forefront
- Assist with baths ,vitals ,Labs, Blood Sugars all duties that assigned to me for my entire shift while providing excellent patient care.
Multi-Skilled Technician
Doctors Hospital of Augusta
10.2018 - 09.2019
- Obtain vital signs, height and weight, intake and output, calorie counts, application of ice/heat, and/ or simple non-sterile dressing changes
- Answer patient call lights in a timely manner and respond to patient needs/requests
- Assist patients with performing activities of daily living to include bathing, shaving, oral care, toileting, grooming, changing linens, providing water, ambulating, assisting with meal delivery and feeding as directed
- Be responsible for safe patient handling; Turning and positioning, use of specialty beds, patient transfer and use of transfer devices, ambulation assistance and use of assistive devices, restraint alternatives, oxygen use and transport, suction use, pre-operative skin preparation and/or use of sequential compression devices (SCD)
- Be responsible for recording information in the patient's medical records maintain close communication with physicians, nurses and other healthcare team members regarding changes in a patient's care and condition
- Be responsible for educating patients and families on the care and therapies being provided, in conjunction with physicians and nurses
- Monitor supply levels on unit and patient rooms and restock as needed.
CNA - Certified Nursing Assistant
Pruitt Health
08.2018 - 10.2018
- Provides each of the assigned patients with routine daily nursing care and services in accordance with the patient's assessment and care plan, and as directed by the nurse supervisor.
Patient Care Technician (CNA) and Unit Clerk (Float Pool Department)
Wellstar Health System
07.2015 - 07.2018
- The Patient Care Tech is an unlicensed staff member who supports professional staff in providing care and service to patients and families under the direction and supervision of registered nurses, and supports the plan of care for assigned patients
- The Unit Clerk supports professional staff in providing care and service to all patients/families
- Performs a variety of unit-based clerical duties to include preparation, maintenance and processing of patient, unit and hospital records; relaying messages and patient requests to appropriate personnel; greeting and assisting visitors and other personnel
CNA - Certified Nursing Assistant (Vent Unit)
Heritage Healthcare (Pruitt Health)
01.2014 - 05.2016
- Provides care ensuring patient/resident safety
- Applies & releases restraints, and provides exercise
- Assists patients in and out of bed and into wheelchair with the correct use of the transfer belt and practices proper body mechanics while moving/transferring patients
- Assists patients in bathing: to include bed baths, tub baths, and showers
- Assists patients in dressing or undressing, and personal grooming e.g., oral/denture care, brushing hair, trimming fingernails and toenails, skin care and shaving
- Assists patients to and from activities as requested
- Assists patients to dining area for meals; assists in feeding of patients as needed; passes food trays to individual patients in accordance with diet cards on tray and needs; documents intake of nourishment
- Is able to identify the four basic food groups on a sample breakfast, lunch, and dinner meal
- Assists with admissions, discharges, and transfers as requested; understands and utilizes care plans
- Collects stool and urine samples per care plan; cleans bedpans and empty catheter bags, provides external/indwelling catheter care
- Displays proper use and care of lift equipment
- Offers fluids at appropriate times (including routine ice and water rounds) and distributes fresh water to patients and picks up used water pitchers
- Properly documents in accordance with established guidelines; receives and gives reports on patient's status or condition
- Provides for bowel and bladder training/retraining, provides colostomy care
- Provides range of motion exercises for patients
- Provides routine care for the bedfast patient; turns patient intermittently if patient is bedridden due to illness
- Recognizes and reports signs/symptoms of abuse and/or change in condition
- Removes bedding and replaces with clean linens per schedule or condition
- Takes vital signs of patient, e.g., temperature, blood pressure, and respiration and records information and documents/reports information regarding the patient's health, I&O, any change of medical condition, and care given
- Report all concerns to Respiratory Therapists that assigned to that patient as well.
Certified Nurses Assistant
Golden Living Nursing Facility
11.2014 - 07.2015
- Provides each of the assigned patients with routine daily nursing care and services in accordance with the patient's assessment and care plan, and as directed by the nurse supervisor.
Certified Nurses Assistant
University Hospitals
09.2014 - 02.2015
- Provides each of the assigned patients with routine daily nursing care and services in accordance with the patient's assessment and care plan, and as directed by the nurse supervisor.
Clinical Technician II
Atrium Health
01.2014 - 09.2014
- Responsible for managing the flow of patients through the ED system
- Navigates patients, family and staff focusing on the overall patient length of stay (LOS)
- Functions as the central point of contact for the area Assistant Nurse Manager, staff, ancillary staff, ED Physicians and the Private Physicians
- Remains constantly aware of all activity within the ED
- Manages all interior and exterior communications within the department
- Utilizes the ambulance radios, patient call system, lab printer and the computerized patient tracking system to assist in coordinating patient care
- Job requires detail-oriented mentality and ability to work independently
- Uses own judgment and initiative to organize work and set priorities
- Performs basic technical patient care duties for patients in accordance within the Hospital and State of Georgia practice guidelines.
Education
GED -
Atlanta GED Testing Center
Milledgeville, GA06.1998
Skills
- Customer Service
- EHR (Electronic Health Records)
- 24 years Healthcare Experience
- Unit Secretary
- EPIC
- HIPPA & Patient Privacy
- Call Centers Experience
- Organizational Skills
- Medical Terminology
- Patient Care Advocate
- Written And Verbal Communications
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Infection control standards
- Blood glucose monitoring
- Catheter care
- ADL support
- Phlebotomy techniques
Certification
- Phlebotomist December 2019 to December 2025 Draw blood from patients using venipuncture, finger pricks, or heel pricks
- CPR Certification July 2000 to May 2025
Awards
Medical Assistant March 2025 Medical assistants are vital healthcare professionals who perform both administrative and clinical duties under the direction of a physician, working in various settings like clinics and hospitals. They assist with patient care, manage records, and support medical staff.
Timeline
CSR - Customer Service Representative
Datavant
11.2024 - Current
Medical Assistant
Aya Healthcare
01.2023 - 05.2024
Patient Care Technician
Piedmont Healthcare
06.2021 - 10.2022
Nursing Support Technician
Grady Health System
01.2021 - 06.2021
Patient Care Technician/Nursing Unit Clerk
Emory Healthcare
06.2020 - Current
Trauma Surgery Unit Clinical Technician I
Atrium Navicent Health
09.2019 - 02.2021
Multi-Skilled Technician
Doctors Hospital of Augusta
10.2018 - 09.2019
CNA - Certified Nursing Assistant
Pruitt Health
08.2018 - 10.2018
Patient Care Technician (CNA) and Unit Clerk (Float Pool Department)
Wellstar Health System
07.2015 - 07.2018
Certified Nurses Assistant
Golden Living Nursing Facility
11.2014 - 07.2015
Certified Nurses Assistant
University Hospitals
09.2014 - 02.2015
CNA - Certified Nursing Assistant (Vent Unit)
Heritage Healthcare (Pruitt Health)
01.2014 - 05.2016
Clinical Technician II
Atrium Health
01.2014 - 09.2014
GED -
Atlanta GED Testing Center
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