Yolanda Davis
Burleson,TX
Summary
Dynamic leader with a proven track record at Carvana, enhancing team performance and customer satisfaction through expert operations management and strategic staff development. Excelled in cross-functional team coordination and process improvement, achieving significant organizational advancements. Skilled in guest experience management and operations understanding, driving results and fostering continuous improvement.
Overview
6
6
years of professional experience
Work History
Associate General Manager
Carvana
03.2021 - Current
- Mentored and developed team members through regular feedback, training sessions, and performance evaluations.
- Promoted a culture of continuous improvement within the organization by encouraging candid feedback from team members while being receptive to new ideas or suggestions for change.
- Navigated complex negotiations with external partners to secure favorable terms for the organization while maintaining strong working relationships.
- Boosted employee morale through recognition programs, open communication channels, and team-building activities.
- Collaborated with senior leadership to develop organizational strategies that aligned with company goals and objectives.
- Delegated tasks to team members in order to maintain Logistics productivity.
- Increased customer satisfaction by addressing concerns proactively and ensuring prompt resolution of issues.
- Enhanced communication within the department through regular meetings, updates, and open channels of dialogue.
Route Service Sales Representative
Frito-Lay
05.2019 - 03.2021
- Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
- Streamlined delivery processes for improved efficiency and reduced delivery times.
- Collaborated with team members to devise strategies for achieving sales targets and improving overall route performance.
- Supported fellow route service representatives by providing backup coverage during absences or vacations, ensuring seamless customer experiences.
Regional Manager
Pacific Consolidated Industries
09.2018 - 05.2019
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised staff to optimize brand expansion initiatives and productivity.
Logistics Supervisor
Carvana
02.2018 - 05.2019
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated [Number] employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
Education
No Degree - Business Administration
Walden University
Minneapolis, MNSkills
- Guest experience management
- Operations Management
- Cross-functional Team Coordination
- Asset Management
- Operations understanding
- Team leadership expertise
- Staff Management
- Employee Scheduling
- Customer Retention
- Workflow Coordination
- Staff Development
- Process Improvement
- Business operations knowledge
Timeline
Associate General Manager
Carvana
03.2021 - Current
Route Service Sales Representative
Frito-Lay
05.2019 - 03.2021
Regional Manager
Pacific Consolidated Industries
09.2018 - 05.2019
Logistics Supervisor
Carvana
02.2018 - 05.2019
No Degree - Business Administration
Walden University
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