Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Davis

Dallas

Summary

Dynamic customer service professional with extensive experience at Mastercard Rewards, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and problem resolution, I consistently foster client loyalty and retention. Proficient in data entry and Microsoft Excel, I thrive in high-pressure environments while delivering exceptional service.

Overview

2011
2011
years of professional experience

Work History

Customer Service Representative

Mastercard Rewards
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

TracFone

Home Health Aide

Good Samaritan Society
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Telemarketer

Silver Leaf Resorts
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Phc Attendant

American Pilgrims Hhc
07.2003 - 03.2010
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Home Health Aide

Good Samaritan Society
01.1998 - 09.2009
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Education

None - Basic

Cedar Valley College
Lancaster

Diploma - Basic

Townview Magnet School
Dallas, TX
03.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Call management
  • Order processing
  • Spreadsheets

Timeline

Phc Attendant

American Pilgrims Hhc
07.2003 - 03.2010

Home Health Aide

Good Samaritan Society
01.1998 - 09.2009

Customer Service Representative

Mastercard Rewards

Customer Service Representative

TracFone

Home Health Aide

Good Samaritan Society

Telemarketer

Silver Leaf Resorts

None - Basic

Cedar Valley College

Diploma - Basic

Townview Magnet School

Similar Profiles

CREATE PROFILE
Yolanda Davis