Yolanda D. Blake
Port Arthur,Texas
Summary
Experienced in supervising operational functions with a focus on risk management and customer service within financial services. Managed daily operations of teller functions, ensuring compliance with policies and procedures while resolving customer issues effectively. Demonstrated strong attention to detail through the preparation of operational reports and support for branch management in coaching team members. Proven ability to build and maintain customer relationships, contributing to enhanced service delivery and operational efficiency. Demonstrated ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality.
Overview
18
18
years of professional experience
Work History
Branch Operation manager
Wells Fargo Bank
BEAUMONT, TX
02.2017 - 09.2024
- Supervise risk and the operations of teller functions to deliver exceptional customer service.
- Perform operational and customer support task
- Provided excellent customer service, engaged customers in conversations, and build relationships with them.
- Managed scheduling of tellers and daily operations of teller line
- Made decisions and resolved issues related to daily bank operations
- Supported customer and employees in resolving any issues concerns or complaints
- Supported Branch Manager with coaching, motivating, and developing team members to achieve full potential
- Assisted Branch Manager with daily branch operations, risk management and following policies and procedures
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collect and maintained accurate records of all staff attendance, absences, tardies, and disciplinary actions according to established procedures and policy.
- Checked records for accuracy and completeness, and corrected errors.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Composed correspondence to internal and external parties as requested.
- Accessed and used computer software applications to update and maintain records.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Ability to use personal computer and software to develop spreadsheets and databases and do word processing.
- Proficient keyboarding and file maintenance.
- Maintain confidentiality.
Service Manager
Wells Fargo Bank
NEDERLAND, TX
01.2009 - 02.2017
- Conduct Bank Teller Audits
- Conduct Bank Vault Audits
- Oversee Tellers Daily
- Assist Bank Tellers with Balancing Accounts
- Assist Bank Tellers with Coaching
- Perform Bank Teller Duties as needed
- Compliance training
- Customer Service
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Service Associate/ Sales Associate
Bed Bath & Beyond
01.2007 - 01.2015
- Customer Service Cashier
- Process returns and exchanges
- Assist customers
- Merchandising
- Place Beyond Store Orders
- Answer incoming calls
- Assist in special in-store projects
- Assist other associates and managers as needed
Education
Accounting & Data Entry
Lamar State College
Port Arthur, Texas12-1992
Skills
- Operational reports
- Attention to detail
- Customer service
- Excellent communication skills
- Customer relationships
- Scheduling
- Bookkeeping
- Data inputting
- Time management abilities
- Supply ordering
- Multitasking Abilities
- Information verification
- File management
- Microsoft office
Timeline
Branch Operation manager
Wells Fargo Bank
02.2017 - 09.2024
Service Manager
Wells Fargo Bank
01.2009 - 02.2017
Customer Service Associate/ Sales Associate
Bed Bath & Beyond
01.2007 - 01.2015
Accounting & Data Entry
Lamar State College
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