Summary
Overview
Work History
Education
Skills
Languages
Timeline
Yolanda Delgado

Yolanda Delgado

Marysville,WA

Summary

Dynamic and dependable professional with a strong background in case management at Hospitality House. Proven ability to enhance client communication and advocate for rights, while demonstrating excellent problem-solving and teamwork skills. Committed to delivering exceptional customer service and maintaining meticulous documentation to ensure compliance and confidentiality.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Kroger Personal Finance

Fred Meyer
09.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Sales Associate

Fred Meyer Jewelers
03.2023 - 09.2023
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.

Cashier Team Lead

Fred Meyer
08.2020 - 12.2022
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Grocery Stocker

QFC - A Kroger
08.2015 - 11.2021
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Stocked shelves and organized merchandise displays for easy retrieval.

Case Manager

Hospitality House
08.2011 - 10.2015
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Education

Palm Springs High School , Palm Springs, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Kroger Personal Finance - Fred Meyer
09.2023 - Current
Sales Associate - Fred Meyer Jewelers
03.2023 - 09.2023
Cashier Team Lead - Fred Meyer
08.2020 - 12.2022
Grocery Stocker - QFC - A Kroger
08.2015 - 11.2021
Case Manager - Hospitality House
08.2011 - 10.2015
Palm Springs High School - ,

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