Yolanda Dell-Jones
Oak Park,IL
Summary
Hardworking Medical Assistant bringing over 20 years of expertise in clinical and administrative task, including years of supervisory experience. Skilled multitasker with excellent communication and problem-solving skills. Proven history of building strong teams and exceeding expected performance goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Rush University Medical Center, RUMC
10.2021 - Current
- Assist departmental and clinic leadership in providing frontline leadership during shifts.
- Recruit, interview and hire direct reports.
- Train and mentor new hires.
- Enforce policies related to safe and effective patient care.
- Create staffing schedules to ensure coverage is maintained to meet clinical needs.
- Ensure compliance with accreditation and regulatory bodies.
- Facilitate daily morning huddles.
- Manage team of direct reports and provide develop plans and discipline when needed.
- Conduct annual performance reviews and clinical competencies.
- Provide positive reinforcement and support.
Medical Assistant
Rush University Medical Center, RUMC
03.2013 - 10.2021
- Elicited chief complaints and accessed vital signs.
- Prepared patients for physical examinations.
- CLIA waived and routine laboratory testing.
- Assisted physicians with various in-office procedures i.e. Colposcopy, LEEP, IUD insertion/removal, biopsy procedures and birth control implants.
- Verified insurance coverage for certain office procedures and surgeries.
- Performed administrative duties; provided customer service, check-in/check-out procedures, collected co-payments,scheduled appointments and other administrative task as needed.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Access Community Health Network
04.2001 - 06.2011
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Elicited chief complaints and accessed vital signs.
- Scheduled referrals and consultation appointments for patients.
- Inventory, organized and distributed patient medications; filled prescriptions.
- Performed phlebotomy; administered selected medications/injections.
- Trained new employees and externship students.
- Performed various clerical duties for clinic, including; computer functions and task with clinic/hospital information system; maintained medical records; insurance billing; filing; provided client/customer service assistances and other related task
Education
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
Chicago, IL12.1999
Skills
- Infection Control
- Specimen Testing and Analysis
- Critical Thinking
- Regulatory Compliance
- Coaching and Mentoring
- Safety Procedures
- Detail Oriented
- Medical Terminology Knowledge
- EMR / EHR
- Relationship Building
- Decision-Making
Certification
- RMA - Registered Medical Assistant
- BLS/CPR/AED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant Supervisor
Rush University Medical Center, RUMC
10.2021 - Current
Medical Assistant
Rush University Medical Center, RUMC
03.2013 - 10.2021
Medical Assistant
Access Community Health Network
04.2001 - 06.2011
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
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