Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Yolanda Diaz

Darien,IL

Summary

Experienced professional with strong organizational and analytical skills, known for a "can do" attitude. Skilled in negotiation and persuasion, excels in attention to detail and possesses excellent communication and collaboration abilities. Expertise in financial bookkeeping and accounting software. Compassionate nature and understanding of children's developmental needs.

Overview

16
16
years of professional experience

Work History

Office Manager

Academy for Global Citizenship
08.2021 - Current
  • Greets and direct visitors to appropriate staff
  • Responds to general inquiries from students, parents and guardians and the general public concerning school operations and activities
  • Schedules appointments with families and Principal, when needed
  • Assist team members in the coordination of special events (Picture Day, Graduation, etc.)
  • Aid the Leadership team in the securing of substitutes using the Frontline platform
  • Manage accurate data required CPS’ Data Quality requirements (daily attendance records, classroom rosters, family income forms, pupil demographics, federal free & reduced lunch program, medical compliance) via CPS’ and AGC’s platforms (ODA and ASPEN) and periodically compile reports as well as audits for accuracy
  • Maintain accurate student transcripts and records and compile to share with appropriate entities while maintaining student confidentiality
  • Serve as the Students in Temporary Living Situations (STLS) Coordinator to ensure student services as required by CPS
  • Presents the school to prospective students and parents, which includes systematic and efficient handling of applications and communication with prospective parents and communicating final decisions to the appropriate individuals
  • Maintains enrollment processes (student transfers, discharge, readmission, etc.) and ensures that enrollment is filled to maximum capacity
  • Maintains the lottery wait list information for compliance purposes
  • Responsible for basic accounting using a financial database and Quickbooks for student fees, merchandise sales (uniforms), supplies, etc. within appropriate ledgers
  • Prepares and processes the procurement of supplies, field trips, professional development, instructional materials, furniture, and equipment
  • Manages incoming money and petty cash to prepare for weekly deposits

Instructional Interventionist

Academy for Global Citizenship
08.2014 - 08.2021
  • Provides small group literacy and math support for students in K-8th grade based on student needs
  • Implement data-based interventions and provide support according to the Multi-Tiered Support System (MTSS) process
  • Work with the Curriculum Coordinator and classroom teachers to establish a schedule for student intervention
  • Providing and tracking small group support in and outside the classroom
  • Assisting partner teachers with classroom maintenance and student assessment
  • Independently leading classes on occasion, i.e. during student testing
  • Duties monitoring breakfast/lunch and recess

Temp Office Assistant

Academy for Global Citizenship
08.2014 - 10.2014
  • Assist Office Manager with student medical records for beginning of school year.
  • Provide coverage at front desk, answer phones, assist students when they come to office.
  • File student records, maintain excel spreadsheets of family information.

Customer Assistance Specialist II

J.P. Morgan Chase
01.2010 - 01.2013
  • Conduct face to face meetings with customers in default or at high risk for delinquency to evaluate their financial ability for retention or liquidation solutions.
  • Meet with non-profit agencies, loan officers, bank personnel and other referring agencies to identify potential customers who need advisory services.
  • Recommend and initiate loss mitigation workouts that are appropriate to the situation.

Administrative Assistant

J.P. Morgan Chase
01.2009 - 01.2010
  • Reviewed loan documents and/or asked basic questions regarding the loan so that the borrower would be directed to the appropriate department.
  • Answered multi-line phones, scheduled appointments, maintained the department schedule and the center manager’s calendar.
  • Coordinated meetings, reserved conference rooms and notarized loan documents when requested, created requisition for supplies, operated and maintained office equipment, prepared reimbursements for employee travel and entertainment expenses.

Education

B.S. - Marketing

DePaul University
Chicago, IL
01.2007

Skills

  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Academy for Global Citizenship
08.2021 - Current

Instructional Interventionist

Academy for Global Citizenship
08.2014 - 08.2021

Temp Office Assistant

Academy for Global Citizenship
08.2014 - 10.2014

Customer Assistance Specialist II

J.P. Morgan Chase
01.2010 - 01.2013

Administrative Assistant

J.P. Morgan Chase
01.2009 - 01.2010

B.S. - Marketing

DePaul University

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