Yolanda Dixon
Charleston,SC
Summary
I am a very hard worker and don't believe in being late unless it's beyond my control. I've always been very dependable and reliable. I come to work whenever needed
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Dial America
06.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Personal Assistant
All God's Children Daycare
02.2011 - 07.2014
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Diploma - Basics
Parkdale High School
Riverdale, MD09.1995
Skills
- Investigation Documentation
- Arrest Procedures
- Metal Detector Operation
- Stationary Surveillance
- Electronic Surveillance
- Threat Management
- Staff Management
- Visitor Tracking
- CCTV Monitoring
- Access Control
- Emergency Management
- CCTV Surveillance
- Document Management
- Personnel Screening
- Emergency Response
- Crime Prevention
- Dispatch
- Crime Prevention Methods
- Superior Customer Service
- General Security
- Conflict De-Escalation
- Crisis Intervention Training
- Theft Prevention Training
- Criminal Investigations
- Security Screenings
- Weapons Training
- Report Generation
- Surveillance
- Complex Problem-Solving
- Report Writing
- Security Guard License
- Relationship Building and Management
- Conflict Resolution Techniques
Timeline
Customer Service Representative
Dial America
06.2015 - 07.2016
Personal Assistant
All God's Children Daycare
02.2011 - 07.2014
Security Officer
Allied Universal Security Services
Diploma - Basics
Parkdale High School
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