Yolanda Drakeford

• Keep sales moving forward by attending inspections, preparing contracts, representation agreements and mitigating issues.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Answer clients’ questions regarding construction work, financing, maintenance, repairs, warranties and appraisals.
• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
• Acquire new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
• Push through objectives, persuading clients to purchase by applying advanced sales techniques.
• Network with industry contacts to expand knowledge of real estate markets and best practices.
• Promote property sales through advertisements, open houses and participation in multiple listing services.
• Expand brand presence through proactive marketing and advertising strategies.

• Ensure that all healthcare providers were in compliance with state regulations.
• Assist in processing applications, renewals, and compliance reports related to controlled substance regulations.
• Serve as a liaison between the Bureau of Drug Control and other state agencies, law enforcement, and healthcare providers.
• Manage correspondence, including answering phone calls, emails and inquires from the public and healthcare professionals.
• Provided administrative support to Bureau of Drug Control staff, including inspectors and compliance officers.
• Managing communication between internal and external stakeholders while handling sensitive information.

Received multiple job promotions due to a focused work ambition, positive attitude and proficiency in minimizing mistakes or errors.

• Maintained and utilized accounting systems to gather and analyze credit and financial data to determine the degree of risk involved in extending credit and payment terms and minimize risk to the company.
• Initiate phone calls to manage high risk and high exposure accounts by working with business units.
• Resolved outstanding balances with customers.
• Researched misapplied funds and making corrections as required.
• Recommend write off and placement of uncollectible accounts with outside agencies.
• Established relationships with customers and sales for effective collection.
• Worked directly with the Sr. Manager of Staples, Inc., resolving high dollar accounts.
• Run daily, weekly and monthly reports to provide to my Sr. manager for cash projections.
• Credit and Collections trainer for new hires.
• Worked as a liaison between the customer, sales, implementation, and other cross functional teams to resolve account issues and implement policy changes.

• Received customer calls or requests for products and services.
• Researched certificates for sales tax audits.
• Consulted with customers about their sales tax rates and making the appropriate corrections.
• Provided training of new employees on duties and responsibilities and assisted them with customers as needed.
• Assisted the supervisor with duties involving new employee hiring/interviewing, attending meetings, and additional duties as assigned.

• Input information to meet production standards.
• Updated customer sales tax rate.
• Verified coworkers work and made necessary corrections as needed.
• Typing 50 wpm with 14,000 keystrokes.