Yolanda Duncan
Spring,TX
Summary
Highly motivated and well-rounded Payroll Specialist with a strong background in business and accounting. Offers 20 years of organizational experience in accounts receivable, accounts payable, collections, and payroll. Prioritizes customer service and strives to achieve targeted objectives while efficiently managing multiple tasks in a fast-paced environment. Demonstrates exceptional decision-making, analytical, and negotiation skills when interacting with clients, coworkers, management, and staff members. Known for maintaining operational integrity and excelling in leadership roles in collaborative team environments. Seeks an opportunity within a dynamic organization to fully utilize skills.
Overview
23
23
years of professional experience
Work History
Payroll Tax Analyst
Raise Recruiting/Waste Management
04.2024 - 06.2024
- Investigated and addressed tax notices for multiple accounts.
- Evaluated fees associated with non-filing of taxes.
- Final Notice of Intent to Levy
- Notice of Tax Payment discrepancy/Balance due
- Notice of Unemployment Compensation Responsibility
- Conducted electronic filing of tax returns through MasterTax.
- Generated reports utilizing Oracle HCM.
- Utilized EAPBR to maintain accurate employee balances.
- Executed reports using MasterTax.
- Deposit History Report
- Set up new accounts on client portal.
- Executed prior period adjustments using Oracle HCM.
- Investigated tax issues to identify and resolve discrepancies.
- Researched PA/OH Local codes
- Handled SNOW ticket resolutions on various tax concerns.
Payroll Tax Analyst
Rose International Inc/Alight
09.2023 - 01.2024
- Responsible for Year-end project activities including testing, W-2 balancing, file validation, and release
- Processing of W-2 Corrections and Reissues
- Serve as Subject Matter Expert for all tax-related project activity for assigned client(s)
- Perform User Acceptance Testing for tax updates and system enhancements
- Participate in tax related testing and validation during client implementation projects
- Research and respond to complex payroll tax questions received internally or from client
- Manage service escalations from internal and external clients
- Manage special projects required or needed to support client ongoing delivery
- Provide reports to clients and account team as required
- Proactively look for resolution of potential service delivery issues
- Help identify and implement ideas for improving processes and methodologies
- Work with internal teams to ensure continuity of service delivery
- Lead adherence to standard practices and client contractual commitments
- Participate in cross-departmental initiatives to ensure proper consideration and action of regulatory and tax-impacting changes
- Train team associates and act as Subject Matter Expert
- Provide work direction to support resources and validate results
- Monitor daily workflow of client team and ensure completion of activities
- Daily, monthly, quarterly and annual reconciliations activities as needed
- Employee tax panel setups and audits
- Periodic auditing of client specific tax programs and tables
- Preparation of periodic and amendment reporting
- Other duties, as assigned by your immediate supervisor and/or manager
Inventory Analyst
Trolium Inc.
02.2021 - 07.2023
- Responsible for supporting the controls, planning, and evaluating of processes pertaining to inventory management
- Conducted material management audits, identified supply chain gaps and provided mitigation
- Performed material takeoff (MTO) reviewed with engineering team to evaluate alignment of material order with design
- Provided recommendations to stakeholders regarding purchase requisitions and purchase orders for procurement activities
- Established inventory management protocol to support supply chain and logistic requirements for contractors
- Sourced for Request for Information (RFI), Request for Quotes (RFQ), and evaluated bids for execution requirements
- In house payroll processing
Payroll Tax Analyst
Intergrated Resources
01.2022 - 12.2022
- Understanding of Federal payroll and payroll taxes
- Understanding that this is a dynamic process and the interaction between payroll law changes, and finance guidance which requires the ability to pivot with any/all resulting changes
- Utilizing Calculate, validate, and issue retention qualified leave and federal payroll tax credits resulting from the Covid-19 administrative policies
- Analyzing and auditing generated credits at the corporate, customer, and employee levels
- Ensuring that all tax inquiries from tax authorities are handled promptly
- Interpreting, and researching customer/colleague/management requests for information regarding federal payroll tax credits and providing that information timely, correctly, and with empathy for the requestor
- Training to other team members and patiently share accumulated knowledge
- Serving as a subject-matter expert/advisor regarding access, operation, function, and reporting for assigned systems
- Facilitating the granting or denial of system access requests, re-setting of passwords, recertification of user accounts, and termination of system access
Payroll Coordinator
QVC/Contemporary Staffing Solutions (CSS)
08.2021 - 01.2022
- Performed various clerical activities necessary for the accurate payment of wages for non-exempt/salaried team members
- Performed duties according to company policies and procedures
- Assigned tickets to the appropriate payroll specialists, reviewed, and researched, and resolve tickets about direct deposits, IPay resets, duplicate W2s, garnishments, and various other inquiries
- Retrieved department voicemails and forwarded them to the appropriate payroll specialist
- Review and manage severance for IF events
- Retrieve quarantine pay data and enter them in the payroll processing system (Workday)
- Provided guidance and instruction to new and existing users and provided briefings as needed on new or changing features
- Updated the scope of user access in terms of level, role, authority, security profile, and organizational parameters/restrictions
Administrative Assistant-Tax Analyst
Master Builders
01.2012 - 01.2022
- Handled proposals, contracts, and Bid preparation
- Executed Administrative I.e
- Copying, filing, phones
- Performed property tax analysis compliance management, vendor procurement, and data analysis
- Coordinated with stakeholders on projected tax projections
- Managed the Risk Registry and Value Management
- Established relationships with Internal Stakeholders to garner business goal consensus
- Prepared recurring and ad-hoc queries and reports as requested
- Participated in AHF, AHR, FAA, and Departmental initiatives pertaining to employment and related systems
Payroll Specialist
ADP
10.2013 - 03.2020
- Handled COS client requirements covering audits, special projects, and process-related tasks.
- Performed comprehensive analysis of payroll processing.
- Analyzes payroll tax data across multiple states to perform necessary calculations.
- Conducted weekly payroll tax administration for assigned legal entities.
- Developed strong client relationships through exceptional service.
- Recognized client dissatisfaction areas and reported to Team Leader PR.
- Ensure thorough adherence to SLAs meeting all defined requirements.
- Ensured SAS70 compliance during every task.
- Delegated daily tasks and schedules by Team Leader or PR Supervisor.
- Handled customer inquiries professionally while ensuring exceptional service.
- Presented complex employment and payroll data to employees at all levels.
- Addressed employee paycheck and deduction inquiries through clear communication.
- Handled employee payroll inquiries and issues.
- Computed and documented overtime, vacation, and sick hours for payroll database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Ensured adherence to all payroll laws and regulations, including timely filings and payments.
- Evaluated payroll data to detect inconsistencies and patterns for enhancement.
- Submitted required payroll tax reports to government agencies.
- Contributed to payroll tax audits, maintaining thorough and correct documentation.
Payroll Specialist
Payroll Professionals
01.2013 - 08.2013
- Processed a variety of payroll documents in the Evolution payroll system, processed time and attendance of employees, overtime, paid time off, and leaves of absence; posted manual entries to the payroll system
- Calculated accruals and verified totals; carry out payroll-related adjustments for internal controls and records; prepare manual, supplemental, and payout checks as needed
- Calculated and processed special payroll transactions such as retroactive pay adjustments, garnishments, voluntary deductions, retirement deductions, income tax withholding requirements, and payroll-related invoices
- Reconciled payroll accounts balances such as payroll clearing, deferred compensation, and general ledger accounts; prepare payroll-related journal entries; ensure proper documentation for all withholdings and deductions; processed payments
- Reviewed personnel/payroll records to determine names, rates of pay, addresses, tax information, deductions, benefits information, and occupations of newly hired employees
- Assisted with maintaining accurate payroll data by reviewing payroll records and timecards, performing appropriate adjustments, and balancing and reconciling transactions by standard practices
- Processed timely and accurate bi-weekly, weekly, monthly, and semi-monthly payroll generation
Human Resource Assistant
Utili Quest/Global Employment Solutions
07.2011 - 11.2011
- Collaborated with other FPPS Managers and HR system administrators on new or changing system requirements and capabilities
- Provided consistent delivery of HR automation support across all service areas and resolving complex user/customer issues and reporting needs
- Recommended new or modified system capabilities, features, and processes toward improving system utility
Cash Applications Clerk
Gexpro/Adecco
07.2010 - 07.2011
Receptionist
Colgate-Palmolive/Adecco
03.2009 - 05.2010
Teledata Representative
ADP
01.2007 - 01.2008
Payroll Implementation Consultant
BB&T
09.2006 - 12.2006
Administration Tier II Payroll Representative
ADP COS/Randstad
02.2005 - 08.2006
Tax Examiner
IRS/Delta Staffing Services
11.2001 - 01.2005
Education
Bachelor of Science - Accounting
Western Governors University
12-2026
Associates Degree Diploma - Accounting
San Bernardino Valley College Chattahoochee Technical College
San Bernardino, CA12.2022
Skills
- Microsoft Word
- Computer networking
- HRIS
- BPM (Business Process Management)
- EV3
- ReportSmith
- SQL
- Negotiation
- Microsoft Excel
- Workday
- Project management software
- SAP ERP
- Analysis skills
- Oracle HCM
- Payroll
- Kronos
- Siebel/DASH
- Ten-Key by touch
- ETime
- Evolution
- ServiceNow
- DocuSign
- Data structures
- Financial software
- PeopleSoft
- SAP
- SOX
- Salesforce
- Accounting software
- Oracle EBS
- Pivot tables
- Organizational skills
- Dayforce
- Project management
- ADP
- Presentation skills
- Communication skills
- Procurement
- Business intelligence
- AS400
- RUN Payroll System
- Lawson
- Global Case Management
- Human resources
- Customer service
- Supervising experience
- Warehouse management system
- Oracle
- Financial analysis
- ERP systems
- Employment & labor law
- Software troubleshooting
- Accounting
- Leadership
- EV5
- Tax experience
- ADP REPORTING
- Microsoft Office Suite
- Clarify
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Payroll Tax Analyst
Raise Recruiting/Waste Management
04.2024 - 06.2024
Payroll Tax Analyst
Rose International Inc/Alight
09.2023 - 01.2024
Payroll Tax Analyst
Intergrated Resources
01.2022 - 12.2022
Payroll Coordinator
QVC/Contemporary Staffing Solutions (CSS)
08.2021 - 01.2022
Inventory Analyst
Trolium Inc.
02.2021 - 07.2023
Payroll Specialist
ADP
10.2013 - 03.2020
Payroll Specialist
Payroll Professionals
01.2013 - 08.2013
Administrative Assistant-Tax Analyst
Master Builders
01.2012 - 01.2022
Human Resource Assistant
Utili Quest/Global Employment Solutions
07.2011 - 11.2011
Cash Applications Clerk
Gexpro/Adecco
07.2010 - 07.2011
Receptionist
Colgate-Palmolive/Adecco
03.2009 - 05.2010
Teledata Representative
ADP
01.2007 - 01.2008
Payroll Implementation Consultant
BB&T
09.2006 - 12.2006
Administration Tier II Payroll Representative
ADP COS/Randstad
02.2005 - 08.2006
Tax Examiner
IRS/Delta Staffing Services
11.2001 - 01.2005
Associates Degree Diploma - Accounting
San Bernardino Valley College Chattahoochee Technical College
Bachelor of Science - Accounting
Western Governors University
Similar Profiles
Scott ThompsonScott Thompson
Driver at Waste Management Formerly (All Points Waste)Driver at Waste Management Formerly (All Points Waste)
Lwin Moe AungLwin Moe Aung
Maintenance Supervisor at Keppel Segher Engineering Qatar (Domestic Solid Waste Management Centre), Waste to Energy PlantMaintenance Supervisor at Keppel Segher Engineering Qatar (Domestic Solid Waste Management Centre), Waste to Energy Plant
Muyalwa SimbaoMuyalwa Simbao
Commercial Officer at Copperbelt Solid Waste Management Company (COP-WASTE)Commercial Officer at Copperbelt Solid Waste Management Company (COP-WASTE)
Angela Bryce-ThurtonAngela Bryce-Thurton
Inflight AQP Instructor Evaluator at United AirlinesInflight AQP Instructor Evaluator at United Airlines
Kennesha CarrKennesha Carr
Manager at A&M Administration (Charlotte Russe)Manager at A&M Administration (Charlotte Russe)