Yolanda Duplessis
Corpus Christi,TX
Summary
Adept Office Manager with a proven track record at Mac Lamar Management LLC, excelling in customer relationship management and financial accounting. Enhanced client base through effective negotiation and conflict resolution, ensuring confidentiality and precision in financial documentation. Mastered multi-tasking and organizational skills, contributing to a streamlined office environment.
Overview
2
2
years of professional experience
Work History
Office Manager
Mac Lamar Management LLC
01.2023 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Collected [Type] payments, processed transactions and updated relevant records.
- Collected rent and security deposits to provide timely payments to property owners.
- Coordinated repair requests from tenants with appropriate maintenance teams, ensuring timely completion of work orders.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
High School Diploma -
Foy H Moody High School
Corpus Christi, TX05.1986
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
Administrative Support
Payroll Processing
Bookkeeping
Clerical Support
Credit and collections
Mail handling
Financial Accounting
Business Administration
Interpersonal Relations
Negotiation and Conflict Resolution
Customer Relationship Management
MS Office
Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Mac Lamar Management LLC
01.2023 - 09.2024
High School Diploma -
Foy H Moody High School
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