Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Echohawk

Fort Defiance,AZ

Summary

Proven Unit Clerk at Tsehootsooi Medical Center, adept in HIPAA compliance and offering exceptional organizational skills. Enhanced patient satisfaction through efficient medical record management and support, demonstrating strong problem-solving abilities. Skilled in EHR software and committed to streamlining administrative processes for improved healthcare delivery. Experienced with patient data management and administrative support in healthcare settings. Utilizes strong organizational skills to ensure accurate record-keeping and efficient scheduling. Track record of maintaining patient confidentiality and enhancing communication among medical teams.

Overview

19
19
years of professional experience

Work History

Unit Clerk

Tsehootsooi Medical Center
10.2015 - Current
  • Scanned records from other facilities
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Scheduled patient appointments in respective doctor's calendars and follow up with reminder phone calls.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Assist Case Coordinators with requests of patient chart records; labs, medication listing, RX, Pending Orders from outside facilities.
  • Rotational Coverage of Specialty Clinics and other departments.
  • Sending out patient letters from healthcare facility to keep an opening communication between the providers and the patient.

Office Specialist

Navajo Nation Credit Services Department
05.2014 - 10.2015
  • Responded to inquiries from callers seeking information about Credit Service Program.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restock supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipments, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email, correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communication with clients, distributing mail and scanning documents.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Handle incoming loan applications and screened documents to make sure it is completed for submissions with supporting documents attached.
  • Assist with completing loan folders for approval and schedule appointments for loan closing.
  • Arrange meetings and conference; scheduling travel and lodging arrangements; receives PAFs for clearances.
  • Tracks and maintains data for quarterly reports; prepare work orders and supply requisitions and related documents within established limits and procedures.
  • Obtain appropriate signatures; monitor orders of inventory and equipment along with coordinating training new employees.
  • Responded to inquiries from callers seeking information.
  • Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
  • Streamlined onboarding process for new employees, coordinating orientation sessions and compiling necessary documentation packages.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
  • Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.

Case Assistant

Navajo Department of Workforce Development
05.2007 - 05.2014
  • Communicate pertinent information to clients via phone, email and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed case files and reported case progress to clients and thoroughly going thru documentation to adhere that everything is in place.
  • Revise and finalized letters, briefs and memorandums.
  • Created weekly, monthly and quarterly expense reports.
  • Processed our own purchase orders for office equipment and supplies.
  • Arrange travel, lodging arrangements to travel to other departments to provide training on corrective actions.
  • Verify Eligibility for Native Employment Works Program by quality checking enrollments that are submitted to MIS-Unit.
  • Send out Corrective Action Requests on enrollments that needed addressing to the agencies; giving agencies a timeline to make corrections on the Corrective Action Requests.
  • Generate Reports, Monthly, Quarterly and Yearly for the Department Managers review.
  • Data Enter enrollments into the Data Flex System which generates overall Annual Reporting Period.
  • Enhanced client experience by efficiently managing case files and promptly addressing inquiries.
  • Developed expertise in various practice areas through ongoing professional development opportunities.
  • Making sure the agencies are abiding with the Policy and Procedures along with MIS Policies.

Records Clerk

Navajo Department of Workforce Development
09.2006 - 01.2007
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
  • Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Followed confidentially regulations to maintain privacy.
  • Developed efficient filing system to retrieve records quickly.
  • Enhanced customer service by providing prompt and accurate records retrieval upon request.
  • Improved data accuracy by meticulously reviewing and updating records as necessary.
  • Improved record-keeping accuracy, by conducting thorough verifications of incoming documents for completeness and correctness.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Archived and disposed of documents according to established policies.
  • Compiled, sorted and filed high volume of documents.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Operated office equipment to scan and copy documents.
  • Retrieved file information and made copies for authorized users.
  • Added and updated records with current materials.
  • Tracked file removals and coordinated on-time returns.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Created and printed labels for well-organized filing.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Updated records with new information.
  • Modify or purge entires, Create new folders and files, process and scan files to be entered into computer in digital database.
  • Work with electronic storage media such as hard drives abs CD-ROMS.

Medical Support Assistant

Fort Defiance Indian Hospital
06.2005 - 10.2005
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Used EHR/RPMS to maintain and record patient data and generate reports.
  • Contact medical facilities or departments to schedule patients for tests and / or admission.
  • Perform general office clerical duties, taking dictation and completing insurance forms and verification.

Education

Associate Of Arts: Liberal Arts - Currently Earned: 96 Semester Hours (In Progress)

Dine College
Tsaile, AZ

Pathway Program -

Pathway -BYU
Chinle, AZ
12.2018

High School Diploma -

Navajo Pine High School
Navajo, NM
05.2000

Skills

  • HIPAA Compliance
  • Preparing charts
  • Documentation skills
  • Multi-line phone system
  • Chart updating
  • Supply Restocking
  • Patient Scheduling
  • Records Scanning
  • Document Management
  • Strong Organization
  • Retrieving medical records
  • Supply Requisition
  • Arranging transportation
  • Correspondence Writing
  • Forms processing
  • Replenishing inventory
  • Phone reception
  • Unit administrative support
  • Faxing orders
  • Problem-Solving
  • Time Management
  • Customer Service
  • Clerical Support
  • Appointment Scheduling
  • Computer Proficiency
  • Data Entry
  • Medical Charting
  • Administrative Support
  • Appointment Setting
  • Medical Recordkeeping
  • BLS Certified
  • Clinical Support
  • Adaptable and Flexible
  • Office Coordination
  • EHR Software
  • Order Purchasing
  • Database Administration
  • Payment Scheduling and Collection
  • Supply Ordering
  • BLS Certified
  • Knowledge of RPMS/MOONWALK/VISITA and I-Care
  • Cleaning and Sterilizing
  • Equipment Troubleshooting and Maintenance

Timeline

Unit Clerk

Tsehootsooi Medical Center
10.2015 - Current

Office Specialist

Navajo Nation Credit Services Department
05.2014 - 10.2015

Case Assistant

Navajo Department of Workforce Development
05.2007 - 05.2014

Records Clerk

Navajo Department of Workforce Development
09.2006 - 01.2007

Medical Support Assistant

Fort Defiance Indian Hospital
06.2005 - 10.2005

Associate Of Arts: Liberal Arts - Currently Earned: 96 Semester Hours (In Progress)

Dine College

Pathway Program -

Pathway -BYU

High School Diploma -

Navajo Pine High School

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Yolanda Echohawk