Yolanda Edwards
New Orleans,LA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ochsner Medical Center
Metairie, LA
02.2010 - 06.2016
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Office Assistant
Dr. Jennifer Johnson-Caldwell
Houston, TX
06.2006 - 01.2010
- Performed routine laboratory tests such as urinalysis and blood draws.
- Maintained a clean work environment by adhering to infection control protocols.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Greeted patients and visitors in a professional and friendly manner.
- Provided guidance to patients regarding their care plan or treatment options.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Verified insurance coverage for each patient visit.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Prepared patient charts prior to each appointment.
Medical Receptionist
Dr. Louis H. Bevrotte
New Orleans, Louisiana
04.1998 - 08.2005
- Performed data entry tasks related to billing and collections procedures.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Informed patients of financial responsibilities prior to rendering services.
- Processed referrals for specialist care when requested by physicians or patients.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Phlebotomy Tehnician -
Class 1st Learning Center
Houston, TX05-2023
Medical Assistance -
National Institute of Technology
Houston, TX10-2006
High School Diploma -
George W. Carver Sr. High
New Orleans, LA06-1989
Skills
- Phlebotomy
- Patient-focused care
- HIPAA Compliance
- Patient Scheduling
- Procedure Assistance
- Infection control procedures
- Equipment Sterilization
- Indirect Patient Care
- Calm and level-headed under duress
- Vital signs monitoring
- Certified in Basic Life Support (BLS)
- Medical Procedures
- EKG set up and monitoring
- Insurance Verification
- Customer Service
- Electronic Medical Records
- Stocking supplies
- Electrocardiography (EKG)
- Specimens collection and processing
- First Aid
Certification
Phlebotomy Tech
Websites
Timeline
Medical Assistant
Ochsner Medical Center
02.2010 - 06.2016
Medical Office Assistant
Dr. Jennifer Johnson-Caldwell
06.2006 - 01.2010
Medical Receptionist
Dr. Louis H. Bevrotte
04.1998 - 08.2005
Phlebotomy Tehnician -
Class 1st Learning Center
Medical Assistance -
National Institute of Technology
High School Diploma -
George W. Carver Sr. High
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