YOLANDA ELSTON
Vallejo,CA
Summary
Results-oriented professional with 10+ years in real estate and 26 years in healthcare, acknowledged for driving performance improvements and strategic initiatives at Kaiser Permanente. Proficient in contract negotiation and stakeholder engagement, enhancing operational efficiency and high client satisfaction. Strong communication and problem-solving skills facilitate successful project execution.
Overview
35
35
years of professional experience
Work History
LICENSED REALTOR
Excel Realty & Mortgage
Pleasanton, CA
01.2018 - Current
- Navigated clients through complex real estate transactions using over 10 years of expertise.
- Achieved high client satisfaction through strategic negotiation and market insights.
- Facilitated residential and commercial deals leveraging extensive market knowledge.
- Resolved transaction challenges with effective communication and problem-solving skills.
IMPROVEMENT DIRECTOR
Kaiser Permanente
Richmond
01.2009 - 01.2016
- Directed strategic initiatives that reduced ER wait times by 60% and increased compliance by 60%.
- Implemented Bed Board System, achieving 90% room readiness to streamline hospital operations.
- Analyzed patient feedback, leading to targeted interventions that improved satisfaction scores.
- Fostered partnerships with clinical teams to enhance processes and improve patient care.
INTERIM FACILITIES OPERATIONS MANAGER
Kaiser Permanente
01.2008 - 01.2009
- Positioned RMC at the forefront of industry advancements through strategic planning and implementation.
- Enhanced organizational efficiency by introducing process improvements across various functions.
- Strengthened client partnerships, leading to greater trust and business growth.
- Elevated operational capabilities by optimizing workflows and reducing costs.
PROJECT MANAGER III
Kaiser Permanente
01.2004 - 01.2008
- Secured vendor contracts, achieving $600K savings within five months.
- Spearheaded negotiations to enhance service delivery across facilities.
- Managed EVS and maintenance teams, ensuring optimal performance and coordination.
- Orchestrated cross-functional collaboration to improve operational efficiency and response times.
OPERATIONS MANAGER PSYCHIATRY
Kaiser Permanente
01.1998 - 01.2004
- Directed patient service projects, enhancing quality across Northern California.
- Formed Pediatric Parent Advisory Council, fostering family-centered care.
- Developed actionable metrics, driving effective regional implementation.
COMPLIANCE SPECIALIST MEMBER SERVICES
Kaiser Permanente
01.1995 - 01.1998
- Achieved 99% success rate in resolving member grievances and managing regulatory compliance.
- Ensured strict adherence to regulations with a near-perfect grievance resolution record.
- Handled escalated member issues, maintaining high standards for issue resolution.
SR. LEAD, DIAGNOSTIC IMAGING RADIOLOGY
Kaiser Permanente
01.1990 - 01.1995
- Managed daily staffing for radiology to optimize operational efficiency.
- Achieved cost-savings by developing functional solutions to problems.
- Implemented self-referral system for mammography, enhancing patient access and service delivery.
Education
Some College (No Degree) - BOLD CERTIFICATION / BUSINESS OBJECTIVES
KELLER WILLIAMS REALTY
Danville, CA04-2017
ADVANCED IMPROVEMENT CERTIFICATION - SIX SIGMA & LEAN
Advanced Improvement Institute
San Diego, CA01.2013
PERFORMANCE IMPROVEMENT CERTIFICATION - SIX SIGMA & LEAN
Performance Improvement Institute
San Diego, CA01.2010
EXECUTIVE MBA - STRATEGIC PLANNING
Golden Gate University
San Francisco, CA01.2003
BA - HEALTH ADMINISTRATION
Saint Mary's College
Moraga, CA01.1997
Skills
- Executive leadership
- Healthcare operations
- Performance improvement
- Budget and compliance management
- Stakeholder engagement
- Team building and change management
- Strategic planning
- Project management
- Six Sigma and Lean methodologies
- Real estate expertise and negotiation
Websites
Timeline
LICENSED REALTOR
Excel Realty & Mortgage
01.2018 - Current
IMPROVEMENT DIRECTOR
Kaiser Permanente
01.2009 - 01.2016
INTERIM FACILITIES OPERATIONS MANAGER
Kaiser Permanente
01.2008 - 01.2009
PROJECT MANAGER III
Kaiser Permanente
01.2004 - 01.2008
OPERATIONS MANAGER PSYCHIATRY
Kaiser Permanente
01.1998 - 01.2004
COMPLIANCE SPECIALIST MEMBER SERVICES
Kaiser Permanente
01.1995 - 01.1998
SR. LEAD, DIAGNOSTIC IMAGING RADIOLOGY
Kaiser Permanente
01.1990 - 01.1995
Some College (No Degree) - BOLD CERTIFICATION / BUSINESS OBJECTIVES
KELLER WILLIAMS REALTY
ADVANCED IMPROVEMENT CERTIFICATION - SIX SIGMA & LEAN
Advanced Improvement Institute
PERFORMANCE IMPROVEMENT CERTIFICATION - SIX SIGMA & LEAN
Performance Improvement Institute
EXECUTIVE MBA - STRATEGIC PLANNING
Golden Gate University
BA - HEALTH ADMINISTRATION
Saint Mary's College
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