Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yolanda Erby

Atlanta,GA

Summary

Hardworking employee with excellent customer service, multitasking and time management abilities. Recognized for meeting company goals in a timely fashion. Highly experienced in Micro-Soft Word, Outlook, Zendesk, MRI, Excel, AMSI, Yardi, CRM & Knock databases

Overview

9
9
years of professional experience
1
1
Certification

Work History

Utility Coordinator

Excalibur Homes
Atlanta, CA
12.2023 - 01.2024
  • Provided exceptional customer service and support to residents of multifamily properties. Effectively manage resident inquiries, complaints, and requests, ensuring timely and satisfactory resolution. Strong knowledge of property management principles, and fair housing regulations. Utilize property management software and systems, including Zendesk to track tenants interactions, document maintenance requests, and generate reports for management. Gained relationships with multiple utility companies in multiple states to order turn offs/on per owner of each home. Manage multiple tasks and priorities simultaneously, while ensuring accuracy and efficiency in all responsibilities.

Leasing Specialist/Manager in Training

Greystar Property Management
Atlanta , GA
10.2014 - 11.2023
  • Assisted customers in completing rental applications and verifying qualifications.
  • Conducted market research to determine competitive rental rates for available units.
  • Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
  • Responded to customer inquiries about leasing options via phone, email, or in-person visits.
  • Negotiated lease terms with prospective tenants according to company policies and procedures.
  • Maintained accurate records of all current leases, renewals, terminations, and other related documents.
  • Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
  • Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
  • Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
  • Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.

Education

Some College (No Degree) - Business Administration And Management

Delta College
Bay City, MI

Skills

  • Personnel Management
  • Decision-Making
  • Interpersonal Communication
  • Professional Communication
  • Problem-solving abilities
  • Billing and Accounting Support
  • Analytical Thinking
  • Organizational Skills
  • Data Entry and Analysis
  • Customer Relations
  • Excellent Communication
  • Professional Demeanor
  • Reliability

Certification

  • CPR

Timeline

Utility Coordinator

Excalibur Homes
12.2023 - 01.2024

Leasing Specialist/Manager in Training

Greystar Property Management
10.2014 - 11.2023

Some College (No Degree) - Business Administration And Management

Delta College

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Yolanda Erby