Yolanda Esquivel
Employment Candidate
Matthews,NC
Summary
I seek to expand my abilities and skills into a field where I am able to learn and develop new attributes that will allow me to grow within the field.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Shift Supervisor
El Pavo Bakeries & Restaurants.
02.2020 - 03.2024
- Cultivated professional working relationships with peers and supervisors.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier and Waitress
Johny K's Restaurant
4 2017 - 12.2019
- Daily functions include greeting patrons and customers while providing them recommendations and assistance
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assess patrons needs and adapt our atmosphere to their needs
- Trained and managed employees with daily functions
- Responsible for cash-management and register keeping of point of sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
NC Community College System
01.2019 - 05.2020
Skills
Quick to adapt to new challengesundefined
References
Upon request
Timeline
Shift Supervisor
El Pavo Bakeries & Restaurants.
02.2020 - 03.2024
GED -
NC Community College System
01.2019 - 05.2020
Cashier and Waitress
Johny K's Restaurant
4 2017 - 12.2019
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