Yolanda Farr
Royal Oak
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
Work History
Eastern Regional Clinical Consultant/Manager
Mission Point Healthcare Services/Hypercare
2024.01 - Current
- Streamlined internal processes for improved efficiency and increased team productivity.
- Negotiated favorable contracts on behalf of clients, resulting in cost savings and enhanced value propositions.
- Demonstrated flexibility and adaptability when faced with changing client requirements or unforeseen obstacles.
- Developed key partnerships with industry leaders, strengthening the company''s network and reputation.
- Collaborated with subject matter experts across various industries to provide well-rounded advice tailored specifically for each client''s needs.
- Led change management initiatives to facilitate organizational improvements and increased employee engagement.
- Managed 12 skilled Nursing Facilities/staff to ensure compliance with State Regulators.
Clinical Consultant/Contractor
Detroit Community Mental Health
2015.05 - 2024.07
- Served as a liaison between physicians, nurses, and other healthcare professionals for effective communication and evidence-based methods.
- Conducted thorough assessments of patients'' needs, recommending tailored interventions for optimal health outcomes.
- Collaborated with multidisciplinary teams to optimize patient care and streamline processes.
- Presented clinical findings and recommendations to healthcare providers, ensuring timely interventions and appropriate treatments.
- Delivered educational presentations for healthcare professionals on relevant clinical topics, promoting knowledge sharing within the community.
- Developed comprehensive treatment plans, resulting in improved patient outcomes and satisfaction.
Business Development Leader
Amedisys Hospice
2021.07 - 2022.10
- Responsible for promoting hospice program and services in accordance with established policies and procedures
- Established and maintained relationships with physicians, medical professionals, hospitals, nursing facilities, discharge planners, and other programs that refer or potentially refer to hospice
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identifies admissions in the community within assigned territory or accounts to enroll in hospice in a timely manner.
- Assisted in the onboarding of new clients, facilitating smooth transitions and building strong foundations for future growth.
- Participated in industry events and networking opportunities to expand professional network connections and maintain market knowledge.
Marketing Director
Visiting Medical Specialist
2015.12 - 2019.12
- Develop and Implement strategic marketing sales plans and forecasts to achieve company objectives
- Responsible for planning and implementing sales, marketing and service development programs.
- Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
- Oversee and evaluate market research and adjust marketing strategy to meet changing Healthcare market
- Project manager in charge of the planning and execution of special projects.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
Director of Business Development
Complete Home Healthcare
2011.11 - 2015.12
- Assisted the organization in remaining competitive, as well as manage sales staff teaching consultative selling techniques and relationship building
- Integrated marketing, operations and financial knowledge to achieve organizational goals
- Delivered presentations, conducted seminars and participated in meetings with clients and vendors
- Pursued/closed key sales opportunities and managed sales process.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
Director of Business Development
Crystal Home Healthcare
2008.09 - 2011.11
- Managed a sales staff department for a homecare company; provider of skilled/behavioral services.
- Established and built profitable relationships with: internist, cardiologist, oncologist, hospitals, assisted living centers, dialysis units and rehab facilities
- Demonstrated DME and capacities to patients, families and key accounts with necessary recommendations that ensured safety and efficacy of equipment use.
- Trained sales staff on patient services, product knowledge, consultative selling and relationship building.
- Sphere headed company acquisition/contract negotiations on behalf of the agency.
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
Marketing Manager
Focus Home Healthcare/Hospice
2007.10 - 2008.09
- Managed and developed programs to improve sales representative’s productivity, increasing referrals from 25 physicians over a 6 month period
- Exceeded target revenue goal by 25% through key medical customer relationship management
- Developed relationships with hospitals, dialysis centers, ENT, G.P, and nursing homes to expand use of homecare services.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Account Executive
DynaCare Home Health-Amedisys Homecare/Hospice Co
2005.06 - 2007.09
- Consulted with physicians on their needs and goals determined for their patients
- Developed relationships with key physicians/accounts to sustain business and increase future patient referrals by weekly communications and presentations.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Education
Masters in Business Administration - Healthcare Specialty
Warren
Warren, MIBachelor of Arts - Social Worker
DeKalb
DeKalb, IL05.1993
Skills
- Business Analysis, Business Development
- Process Improvement
- Organizational Development
- Proposal Writing
- Client satisfaction
- Client Relationships
- Teamwork and Collaboration
- Customer Relationship Management
Accomplishments
- Top sales performer for 2 years, exceeding company quota monthly and quarterly.
- Successful in growing use of patient services and products by 25% over a 6 month period.
- Increased patient satisfaction by 20%, retention 15% and referrals rates 12%.
- Built strong, collaborative relationships with members of a multidisciplinary medial team, resulting in improved operational efficiency and patient care.
- Ranked 7th out of 25 representatives across 9 states.
- Received recognition for achievement of 3rd in the Michigan District.
Programmingandsoftwareskills
- Microsoft Office
- Word
- Microsoft Windows
- Excel
- PowerPoint
Timeline
Eastern Regional Clinical Consultant/Manager
Mission Point Healthcare Services/Hypercare
2024.01 - Current
Business Development Leader
Amedisys Hospice
2021.07 - 2022.10
Marketing Director
Visiting Medical Specialist
2015.12 - 2019.12
Clinical Consultant/Contractor
Detroit Community Mental Health
2015.05 - 2024.07
Director of Business Development
Complete Home Healthcare
2011.11 - 2015.12
Director of Business Development
Crystal Home Healthcare
2008.09 - 2011.11
Marketing Manager
Focus Home Healthcare/Hospice
2007.10 - 2008.09
Account Executive
DynaCare Home Health-Amedisys Homecare/Hospice Co
2005.06 - 2007.09
Masters in Business Administration - Healthcare Specialty
Warren
Bachelor of Arts - Social Worker
DeKalb
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