Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolanda Ferrer

Miami,FL

Summary

Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Detail oriented, diligent, and committed professional.

Overview

16
16
years of professional experience

Work History

Police Officer

Miami-Dade Police Department
07.2019 - Current
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Responded to calls where an immediate investigation was required and possibly led to an arrest.
  • Interviewed victims, witnesses, and interrogated subjects during investigations.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.

Virtual Assistant (Independant Contractor)

Arise Virtual Solutions Inc.
02.2008 - 08.2016
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Completed business correspondence, transcription, and data entry.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Researched topics and events to support supervisor's work agenda and projects.

Education

Associate of Arts - Pharmacy

Miami-Dade College
Miami, FL
12.2003

Skills

  • Word, Powerpoint, Excel
  • Criminal Investigations
  • Legal Compliance
  • Civil Laws
  • Emergency Vehicle Operation
  • Conflict De-Escalation
  • Crime Prevention Training
  • Traffic Control
  • Interrogation Techniques
  • Criminal Law
  • Crime Prevention
  • Crisis Intervention and Deescalation

Training and Certifications:

  • Interviews and Interrogations
  • Introduction to General Investigations
  • Adult sex crimes investigations
  • Child abuse Investigations
  • Autism and The Law Enforcement Response
  • Mass Casualty Attack Training
  • First Aid and CPR Training

Languages

English
Spanish

Timeline

Police Officer

Miami-Dade Police Department
07.2019 - Current

Virtual Assistant (Independant Contractor)

Arise Virtual Solutions Inc.
02.2008 - 08.2016

Associate of Arts - Pharmacy

Miami-Dade College

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Yolanda Ferrer