Yolanda Flood

Lead Sales Associate

Chicos

04.2018 - 05.2022

Resolved customer issues promptly, ensuring satisfaction and loyalty.
Processed and stocked merchandise in accordance with store standards.
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Performed inventory control procedures to manage stock.
Trained, coached, and mentored new sales associates for maximum performance.
Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Delivered excellent customer service for repeat business and referrals.
Trained new sales associates to ensure consistent performance across the team.
Developed and maintained knowledge of current sales and promotions.
Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained new employees on customer service, money handling and organizing strategies.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Maintained current knowledge of evolving changes in marketplace.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Contributed to team objectives in fast-paced environment.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Developed and maintained strong working relationships with professionals within assigned territory.
Set and achieved company defined sales goals.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Stayed current on company offerings and industry trends.
Presented professional image consistent with company's brand values.
Monitored service after sale and implemented quick and effective problem resolutions.
Selected correct products based on customer needs, product specifications and applicable regulations.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Achieved or exceeded company-defined sales quotas.
Attended monthly sales meetings and quarterly sales trainings.
Contributed to event marketing, sales and brand promotion.
Kept detailed records of daily activities through online customer database.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed, maintained and utilized diverse client base.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Recorded accurate and efficient records in customer database.
Generated advertising brochure for vendor use.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Summary

Overview

Work History

Lead Sales Associate

Education

Diploma - Business Administration

Skills

Timeline

Lead Sales Associate

Diploma - Business Administration

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