Yolanda Flores
Black Canyon City,AZ
Summary
To work in an environment where teamwork and cooperation is valued and bring my skills to provide excellent customer service, and help the company thrive and ensure its integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Support Specialist
Kohl's
11.2023 - Current
- Boost sales by providing a motivating environment that drives customers to add to their basket
- Build trust to solve the customer shopping needs
- Accurately deliver best experience for operational processes, BOPUS, BOSS, MLS, SFS
- Build rapport and make a connection with the customers
- Complete transactions accurately and efficiently while engaging customers
- Support and effectively resolve store associate and administrative needs
- Timely execution of store payroll, scheduling, cash office, and supply orders
- Demonstrate Savvy behaviors through effective use of company tools and technology to plan, communicate and share information with team members
- Organizes, supports and processes all steps in the associate lifecycle
- Responsible for maintaining and resolving in store technology resources and tools
- Evaluates and assesses workforce needs, able to lead work efforts, and direct team members
- Communicate and guide store issues through resolution
- Responsible for maintaining and resolving in store technology resources and tools
- Follow company best practices and standards
- Assist store executive team with onboarding and orienting new associates and supports continued training
- Support store as needed with additional workload.
- Monitored systems in operation and quickly troubleshot errors.
- Enhanced store efficiency by maintaining inventory levels and organizing merchandise displays.
- Bolstered employee retention rates by creating initiatives aimed at recognizing hard work and dedication among team members.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Facilitated strong relationships between customers, suppliers, and internal teams through clear communication channels and professional conduct at all times.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Hardlines Supervisor
Kohl's
09.2022 - 11.2023
- Manage 2 departments within the retail store, ensuring new product made it to the floor quickly and accurately, along with keeping up to date on sets within the departments
- Manage retail staff, including cashiers and people working on the floor
- Coach, counsel, recruit, and train them
- Help retail sales staff achieve sales targets
- Handle customer questions, complaints, and issues
- Had access to all safes in store, handled all cash and store funds, corrected till and safes discrepancies
- Assist with store reviews conducted by Regional Managers.
- Supported sales floor activities during peak seasons or high-traffic times, demonstrating adaptability in various roles as needed for optimal store function.
- Implemented new working processes to deliver multiple improvements.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Built strong relationships with customers through positive attitude and attentive response.
Assistant
Chicago Neuro Chiropractic
05.2022 - 09.2022
- Greeting and checking in patients
- Assisting the doctors with procedures and test on a daily basis
- Ensure the office and all equipment is sanitized, charged, and prepped daily
- Assist with managing the schedule, patient files, and payments daily.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Full Time Lead
Kohl's
04.2022 - 06.2022
- Clean and maintain designated department
- Updating department monthly to meet new sets and moves
- Work unloading truck and then getting freight out to sales floor
- Customer service issues and assistance.
- Consistently met or surpassed established productivity benchmarks during peak times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Trained new hires on customer service policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Operations Supervisor
Kohls
06.2018 - 03.2022
- Manage and ran truck unloads and ensured all freight was worked out to sales floor
- Kept up with safety protocols of stockroom standards
- Manage retail staff, including cashiers and people working on the floor
- Coach, counsel, recruit, and train them
- Help retail sales staff achieve sales targets
- Handle customer questions, complaints, and issues
- Had access to all safes in store, handled all cash and store funds, corrected till and safes discrepancies.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Compiled training materials for new employees and tracked skill development.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed internal operational standards and productivity targets.
Education
Diploma -
Azusa High School
Azusa, CA06.2011
Skills
- Microsoft Office (5 years)
- Cash Handling (9 years)
- Customer Service (9 years)
- 10 Key Data Entry
- Merchandising
- Insurance Verification
- Freight Experience
- Retail Management
- File Management Software
- Workplace Safety
- Performance Analysis
- Stock replenishment
- Hardware troubleshooting
- Attention to Detail
- Customer service expert
- Customer Engagement
- Customer Needs Assessment
- Technical Troubleshooting
- Training and coaching
- Knowledge management
- Organizational Skills
- Task Delegation
- Microsoft Windows and Office
Certification
Google IT support professional certificate, 07/01/22, Present, Course taken to learn entry level information on Debugging, Customer service in IT support, Network protocols, Cloud commuting, Encryption Algorithm Techniques, and a few other things.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Support Specialist
Kohl's
11.2023 - Current
Hardlines Supervisor
Kohl's
09.2022 - 11.2023
Assistant
Chicago Neuro Chiropractic
05.2022 - 09.2022
Full Time Lead
Kohl's
04.2022 - 06.2022
Operations Supervisor
Kohls
06.2018 - 03.2022
Diploma -
Azusa High School
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