YOLANDA FLORES
Summary
Dynamic operations professional with 6+ years of leadership experience across retail, healthcare, and technical support environments. Skilled in team development, staff training, HR functions, and delivering exceptional customer service. Google IT Support certified with proven ability to manage complex operations while building strong relationships with both teams and clients. Currently pursuing business education to further strengthen leadership capabilities and drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Support Lead
Kohl's
11.2023 - Current
- Oversee payroll administration for large associate teams by implementing efficient scheduling systems, resulting in optimized labor costs and improved workforce management
- Lead complete employee lifecycle management from recruitment through retention by developing comprehensive onboarding processes, which enhanced staff satisfaction and reduced turnover
- Serve as primary technical resource for store systems by troubleshooting POS and inventory issues, resulting in reduced operational downtime and improved customer service
- Direct operations for major departments generating significant annual revenue by managing merchandise flow and visual presentation, which maintained sales performance and customer satisfaction
- Led diverse teams through structured coaching programs by implementing targeted sales strategies, resulting in enhanced customer engagement and team performance
- Execute comprehensive omnichannel fulfillment operations (BOPUS, SFS, MLS) by maintaining quality standards, which achieved consistent order accuracy and customer satisfaction
- Maintain accountability for cash management and financial operations by implementing strict protocols, resulting in zero discrepancies and audit compliance
- Support corporate audits and regional evaluations by ensuring operational standard compliance, which contributed to successful store performance reviews
- Supervise freight receiving operations managing high-volume daily shipments by coordinating across multiple departments, resulting in efficient inventory flow and product availability
- Develop comprehensive training programs for numerous associates by creating structured learning modules, which enabled departments to consistently exceed sales goals
- Enforce safety compliance protocols by maintaining organized stockroom standards, resulting in zero workplace incidents throughout tenure
- Partner with executive leadership on strategic initiatives by developing training curricula and engagement programs, which improved overall store operations and team development
- Mentor staff and provide leadership development by offering career guidance across all locations, resulting in successful team member advancement and skill enhancement
Hardlines Supervisor
Kohl's
09.2022 - 11.2023
Medical Office Assistant
Chicago Neuro Chiropractic
05.2022 - 09.2022
- Managed patient reception and appointment scheduling by coordinating with multiple physicians daily, resulting in improved patient flow and reduced wait times
- Provided clinical support during examinations and therapeutic treatments while maintaining HIPAA compliance, ensuring complete regulatory adherence across all patient interactions
- Administered electronic medical records and billing processes by streamlining documentation workflows, which improved scheduling accuracy and operational efficiency
- Processed patient payments and insurance claims by handling numerous daily transactions, maintaining accurate financial records and supporting practice revenue management
Full Time Lead
Kohl's
04.2022 - 06.2022
Operations Supervisor
Kohl's
06.2018 - 03.2022
Education
Associate's Degree - Business Marketing
Southern New Hampshire University
07.2025
Skills
- Software & Systems: Microsoft Office Suite (Advanced), Retail Management Systems, POS Systems, EMR Systems, Workforce Management Software, Data Entry (10-key: 8,000 KPH)
- Operations: Inventory Management, Cash Handling, Multi-department Coordination, Omnichannel Fulfillment, Safety Compliance, Process Improvement
- Leadership: Team Development, Performance Management, Training Program Development, Staff Recruitment, Conflict Resolution, Project Management
Certification
- Google IT Support Professional Certificate | July 2022 – August 2023
- Comprehensive training in technical troubleshooting, network fundamentals, cloud computing, system administration, and cybersecurity practices
ADDITIONAL QUALIFICATIONS
Languages: Spanish (Intermediate)
ADDITIONAL QUALIFICATIONS
Key Achievements: Successfully managed peak operational periods with significantly increased volume, implemented process improvements reducing processing time, maintained 100% audit compliance, recognized for team development and leadership excellence
Timeline
Store Support Lead
Kohl's
11.2023 - Current
Hardlines Supervisor
Kohl's
09.2022 - 11.2023
Medical Office Assistant
Chicago Neuro Chiropractic
05.2022 - 09.2022
Full Time Lead
Kohl's
04.2022 - 06.2022
Operations Supervisor
Kohl's
06.2018 - 03.2022
Associate's Degree - Business Marketing
Southern New Hampshire University
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