Yolanda Francis
Houston
Summary
Dynamic professional with experience as a Traffic Control Flagger at Professional Traffic Control, skilled in flagging procedures and effective communication. Proven ability to enhance site safety and optimize workflow during high-traffic periods. Quick learner with strong stress tolerance, dedicated to ensuring compliance and fostering team performance.
Professional in mental health care, prepared to bring valuable experience to new role. Proven ability to manage therapeutic environments and handle patient crises effectively. Strong focus on teamwork and achieving positive outcomes, adaptable to changing needs. Skilled in patient observation and crisis intervention, with reliable and compassionate demeanor.
Experienced with patient care and psychiatric support, providing consistent and compassionate assistance. Utilizes therapeutic techniques and crisis management skills to ensure patient well-being. Knowledge of patient observation and healthcare collaboration, ensuring comprehensive and effective care.
Overview
12
12
years of professional experience
Work History
Traffic Control Flagger
Professional Traffic Control
03.2023 - Current
- Direct traffic flow safely through construction zones, ensuring compliance with safety regulations.
- Set up and dismantle traffic control devices, including cones and signs, to maintain clear routes.
- Communicate effectively with drivers and pedestrians to facilitate safe passage and minimize disruptions.
- Monitor site conditions for hazards, reporting issues promptly to ensure team safety and operational efficiency.
- Collaborate with crew members to optimize workflow during high-traffic periods, enhancing overall job site productivity.
- Train new flaggers on safety protocols and effective communication techniques for improved team performance.
Psychiatric Technician
Texas Children Hospital
06.2020 - 03.2023
- Monitored patient behavior and reported changes to healthcare team
- Assisted in developing and implementing individualized treatment plans
- Administered medications accurately and documented effects on patients
- Provided support during therapeutic activities, enhancing patient engagement
- Conducted routine safety checks to ensure a secure environment for patients
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Cashier Team Lead
Popeyes Chicken
07.2013 - 01.2020
- Supervised cashier operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service standards.
- Coordinated scheduling for cashier staff, optimizing coverage during peak hours for improved efficiency.
- Implemented workflow improvements that streamlined checkout processes, reducing wait times for customers.
- Managed cash handling procedures, maintaining compliance with financial regulations and minimizing discrepancies.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Conducted regular performance evaluations of cashiers, providing feedback to support professional growth.
- Collaborated with management to develop promotional strategies that increased sales at the register level.
Education
High School Diploma -
Sterling High School
Houston, TX05-1988
Skills
- Quick learner
- Stress tolerance
- Flagging procedures
- Traffic control devices
Timeline
Traffic Control Flagger
Professional Traffic Control
03.2023 - Current
Psychiatric Technician
Texas Children Hospital
06.2020 - 03.2023
Cashier Team Lead
Popeyes Chicken
07.2013 - 01.2020
High School Diploma -
Sterling High School