Yolanda Francisco-Flores
Elizabeth,NJ
Summary
Professional with high standards and strong experience, ready for role in program support. Proven ability to drive results through effective team collaboration and adaptability. Skilled in project coordination, administrative tasks, and problem-solving, ensuring efficient operations. Known for reliability, flexibility, and achieving outcomes aligned with organizational goals.
Computer Proficiency: Windows XP, MS Office (Word, Excel, Outlook, PowerPoint).
Overview
21
21
years of professional experience
Work History
Customer Service Coordinator I
Ryder
09.2021 - Current
- Support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up and maintenance file management. Acquire proven industry knowledge, skills and resources to develop operations & fleet maintenance background.
- Identified areas for improvement by analyzing customer feedback and service reports.
- Engaged with clients to gather feedback and enhance service delivery.
- Coordinated with team members to streamline communication and workflow.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Create PO# for vendor & process Invoices for Outside repairs. Coordinate Tow and schedule necessary services for ALL fleet
Billing Assistant
GRM Document Management
01.2015 - 09.2021
- Accountabilities; created invoices and credit memos, issue monthly customer statements
- Updated customer files and contact information
- Provided customer with necessary Credits
- Updated client account information to ensure accuracy in billing.
- Supported team by preparing monthly billing reports and summaries.
- Filed and scanned billing documents to streamline workflow.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
Customer Service Representative
Solgar Inc.
01.2013 - 01.2015
- Administrative accounts; oversaw orders enter, confirmed accounts
- Field telephone calls; filing and data entry, send and received correspondence, as well as greeting clients and customers
Program Aide
Scranton-Lackawanna Human Development Agency (SLHDA, Inc.)
06.2012 - 11.2012
- Oversaw main agency reception desk; assisted staff with daily operational functions to include administrative duties
- Assisted work activity coordinators in all facets of centralized work site operations
- Served as clerical liaison between EARN/SWP and CAO; translated numerous documents for various agency personnel
Store Manager
Garcini’s Stone Gallery
01.2007 - 01.2010
- Directed, coached and motivated all store employees successfully exceeding all goals and expectations
- Ensured expectations of customer service to include fulfilling contracts and performing sales were met
- Successfully managed overall store operations; executed payroll and administrative duties including general correspondence and filing
Manager/Sales Associate
C&L Auto Sales
01.2006 - 01.2007
- Managed auto dealership property exceeding daily sales; accounted for inventory of all vehicles
- Performed extensive administrative and business-related functions; fulfilled sales contracts; handled accounts payable & receivable
Administrative Assistant
Magnolia Properties/Jean Tan Jones Realtor
01.2004 - 01.2006
- Conducted extensive market research to determine fair pricing for units; advertised rental properties; conducted client showings of properties
Education
Bachelor in Science - Paralegal Studies
Everest University
Orlando, FL10.2014
Associate in Science - Paralegal Studies
Everest University
Brandon, FL07.2012
Skills
- Detail-Oriented
- Legal Terminology
- Legal & other Research abilities
- Interpersonal Skills
- Calendar management
- Database Management
- Event coordination
- Strong & Effective Communication Skills
- Office Administration
- Customer Service
- Multitasking and organization
- Recordkeeping
- Administrative support
- Issue assessment and resolution
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Coordinator I
Ryder
09.2021 - Current
Billing Assistant
GRM Document Management
01.2015 - 09.2021
Customer Service Representative
Solgar Inc.
01.2013 - 01.2015
Program Aide
Scranton-Lackawanna Human Development Agency (SLHDA, Inc.)
06.2012 - 11.2012
Store Manager
Garcini’s Stone Gallery
01.2007 - 01.2010
Manager/Sales Associate
C&L Auto Sales
01.2006 - 01.2007
Administrative Assistant
Magnolia Properties/Jean Tan Jones Realtor
01.2004 - 01.2006
Associate in Science - Paralegal Studies
Everest University
Bachelor in Science - Paralegal Studies
Everest University
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