Yolanda Fulton
Baltimore,MD
Summary
Dynamic operations leader with a track record of enhancing performance and compliance in diverse environments. Successfully managed teams of over 250 employees, implemented workflow improvements, and achieved significant cost savings while fostering a culture of accountability and excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Southwest Airlines
08.2022 - 06.2026
- Managed staffing, scheduling, timekeeping, and workflow in a unionized environment while maintaining labor compliance, cost effectiveness, and operational performance.
- Led daily airport operations for 250+ employees while ensuring compliance with FAA safety standards, company policies, and operational procedures.
- Coached employees in performance evaluations and development plans to enhance engagement and accountability.
- Analyzed operational metrics to identify improvement opportunities and enhance service delivery.
- Partnered with cross-functional teams to streamline processes and improve communication for efficient operations.
- Led technology implementation and employee training initiatives to improve efficiency, accuracy, and adoption.
Logistics Planning Specialist
Amazon Air
08.2020 - 08.2022
- Coordinated logistics planning, staffing assignments, and transportation operations to achieve safe, timely, and cost-effective movement of goods.
- Monitored operational metrics and prepared reports to identify workflow efficiencies and opportunities to reduce operational costs.
- Supervised and developed 50+ employees while achieving a 98% safety compliance and operational performance rate.
- Supported employee onboarding and training to facilitate successful launch of new operational facility through cross-functional collaboration.
Accounts Receivable / Cash Posting Specialist (Temporary Assignment)
MedStar Health
02.2018 - 03.2020
- Processed high-volume insurance payments, averaging 750 transactions daily, while ensuring accuracy, compliance, and adherence to revenue cycle procedures.
- Managed claim resolution activities by analyzing unpaid claims, denials, and reimbursement discrepancies involving Medicare, Medicaid, commercial insurers, patients, and providers, enhancing revenue recovery.
- Ensured compliance with HIPAA regulations, supporting accurate and efficient revenue cycle operations to maintain operational integrity.
Financial Accounts Receivable Coordinator
University of Maryland Medical System
06.2017 - 02.2018
- Improved accounts receivable performance by proactively resolving outstanding balances, researching reimbursement issues, and conducting timely account follow-up.
- Managed patient accounts, resolving reimbursement issues with insurance carriers and government payers to ensure timely payments.
- Developed and maintained tracking tools and reports to monitor revenue cycle metrics, identifying trends to inform operational improvements.
Medicare Claims Administrative Assistant (Company Relocated)
Novitas Solutions
03.2016 - 06.2017
- Facilitated Medicare claims administration, provider compliance initiatives, and CMS regulatory reporting activities, ensuring accuracy and adherence to federal guidelines.
- Conducted thorough reviews of audit documentation, credit balance reports, and claims inquiries, ensuring accuracy, compliance, and timely resolution of Medicare-related issues.
- Ensured accuracy of operational reporting and compliance with HIPAA regulations and organizational standards.
Education
Associate of Applied Science (A.A.S.) - Advanced Culinary Arts
Stratford University
Baltimore, MD06-2016
Skills
- Customer service excellence
- Performance management
- Employee coaching
- Operations management
- Workforce planning
- Operational budget management
- Process improvement
- Service quality improvement
- Cross-functional collaboration
- Regulatory compliance
- Insurance policy navigation
- Microsoft Office 365 proficiency
- SharePoint utilization
- Tableau analytics skills
Timeline
Customer Service Supervisor
Southwest Airlines
08.2022 - 06.2026
Logistics Planning Specialist
Amazon Air
08.2020 - 08.2022
Accounts Receivable / Cash Posting Specialist (Temporary Assignment)
MedStar Health
02.2018 - 03.2020
Financial Accounts Receivable Coordinator
University of Maryland Medical System
06.2017 - 02.2018
Medicare Claims Administrative Assistant (Company Relocated)
Novitas Solutions
03.2016 - 06.2017
Associate of Applied Science (A.A.S.) - Advanced Culinary Arts
Stratford University