Yolanda G. Curtis
Summary
Diligent Administrative Program Management Professional with a robust administrative and program support background. Demonstrated a history of streamlining office operations and enhancing workflow efficiency. Proven ability to manage schedules and coordinate meetings effectively while utilizing communication, organizational skills, and a strong foundation in operational support and office management. Known for reliability and adaptability in fast-paced environments, I am able to handle pressure and contribute to seamless team collaboration and goal achievement. Proficient in multitasking and maintaining a positive office atmosphere.
Overview
23
23
years of professional experience
Work History
Administrative Support Assistant/ HR Liaison
Architect of the Capitol
08.2019 - Current
- Manages HR programs for 500 employees, Training and Travel, Worker's Compensation, Family Medical Leave Act, Voluntary Leave Transfer Program, Paid Parental Leave, Onboarding, Clearances and Vehicle Licensure
- Keep abreast of various procedural requirements, policies, and standard operating procedures
- Participate in operational planning
- Maintains the calendars for Senior leadership and occasionally maintains calendars for other staff
- Coordinate training and obtain proper approvals through the chain of command
- Uses advanced functions of a wide range of office automation software to perform such tasks as preparing reports and briefing documents, maintaining fiscal records, and tracking the status of several essential projects assigned to the office
- Assist with requisitioning office supplies, office equipment, and printing services
- Provide advisory services to division supervisors and employees and make recommendations to solve payroll problems
- Prepares, tracks, and routes documents, reports, and correspondence
- Reviews and evaluates documents related to special projects and action items
- Receives and reviews all incoming correspondence, establishing controls on certain items
- Prepares complex but non-technical answers to queries and actions on the initiative or from the supervisor's brief comments
- Provides input in internal administrative issues and is responsible for following up on commitments made in related meetings to ensure that the appropriate personnel addresses pending issues
- Enters time and attendance data for employees with differing entitlements to leave, overtime, night differential, and holiday pay
- Monitors leave usage and conduct leave audits as required
- Responsible for processing separations and terminations
- Serves as primary contact for all jurisdiction training
- Prepares travel authorizations and vouchers before after the completion of trips
- Coordinated injury claims with employees supervisor ,Employee Relations Branch, and the office of Safety and Code Compliance.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Implemented new software systems that streamlined data entry tasks, resulting in reduced errors and enhanced accuracy.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Performs other related duties as needed or requested
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Administrative Support Assistant -Safety Code Compliance (detail)
Architect of the Capitol
02.2021 - 08.2022
- Receives visitors
- Answer incoming calls
- Handle customer inquiries
- Keep abreast of various procedural requirements, policies, and standard operating procedures on the Building Official Program
- Participate in operational planning meetings
- Schedule all meetings and agenda preparation for the Director of Safety Code Compliance
- Manages calendar and sends correspondences for the Director of Safety Code Compliance
- Process Parking passes for employees and contractors in compliance with established guidelines
- Coordinate training and obtain proper approvals through the chain of command
- Managed division budget spreadsheet ensuring proper deduction for each line item's spending
- Process and distribute on-the-spot, Time off, and special contribution awards
- Assist with requisitioning office supplies, office equipment, and printing services
- Provides guidance on time and attendance issues and ensures the accuracy of timesheets
- Serves as point of contact for Badging of all Safety Code Compliance employees and contractors
- Enters time and attendance data for employees with differing entitlements to leave, COP, PPL, FFCRA, overtime, night differential, and holiday pay for employees and all levels of management
- Monitors leave usage and conduct leave audits as required
- Upload Performance Plans and Rating of Records within the agency's Performance Management System
- Tracks, Safeguards, and coordinates annual retention of records for SCC Jurisdiction
- Responsible for processing separations and terminations through Webta
- Create Webta Account, ITD Equipment Request, and onboarding packets for new hires
- Conduct new hire overview and welcome orientation
- Serves as a field representative when handling Worker's Compensation Claims
- Notifies the Safety Office of all injuries/accidents and assists supervisors and injured employees in completing and signing forms for medical treatment
- Maintains communication with the injured or ill employee with supervisor assistance
- Coordinated controversial injury claims with supervisor and Employee Relations Branch
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Support Assistant – Client Services Division (Day Labor)
Architect of the Capitol
08.2011 - 08.2019
- Maintains high-level customer service to Senators, staff of all levels, press, and visitors of the Senate complex
- Handles front office phone coverage, visitors, and a variety of correspondences
- Assist Supervisors in the completion of CA-1 Worker's Compensation Claims for injured employees
- Maintained department time and attendance, including leave audits and reviews with supervisors
- Process new employee paperwork, ensure they are knowledgeable in using a smart key, and complete mandatory department training
- Perform many administrative support services, including typing, filing, and record-keeping data, ensuring PII records are protected
- Create, open, disseminate, and close out work orders in WebTMA as needed
- Maintains business calendar for three supervisors and two managers, schedules and prioritizes appointments and meetings, accepting and declining as outlined by supervisor
- Maintains confidential and sensitive information
- Maintains department filing system and recommends new simplification and efficiency for file flow and maintenance
- Arrange meeting facilities and prepares meeting materials such as PowerPoint Presentations, and Excel spreadsheets and ensure any other meeting materials are acquired
- Coordinate Senate move project calculating
Clerk (OA)- Client Services Division (Day Labor)
Architect of the Capitol
08.2001 - 08.2011
- Perform administrative and clerical work in support of office program activities
- Maintained all department time and attendance, including performing leave audits and reviews with managers
- Maintained business calendar for five managers, ensuring all appointments were on schedule and no conflicts arose
- Assist in the development and update of policies in procedures
- Answer electronic requests via email or through the request portal on the Electronic Maintenance System
- Ensure service requests are directed to the appropriate personnel
- Planned, organized, coordinated, and assigned duties to laborers
- Organize, and set up interviews for prospective employees
- Research and provide staff training
- Maintain certifications and ensure all training is current
- Disseminate notifications to Senate Labor Staff on anything impacting department functions within Senate Complex
- Plan and implement procedures to improve current processes used in daily operations
- Coordinate with department heads to ensure successful implementation
- Compose and review all written information from all levels of management
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained up-to-date employee records to assist in human resources planning.
- Assisted in budget preparation to ensure financial efficiency within department.
Education
BS - Business with a human resource management certification
University of Phoenix
05-2025
Skills
- Communication (Written & Verbal)
- Prioritization and Problem-Solving
- Research & Analysis
- Customer Service
- Attention to Detail
- Workers' compensation
- Executive management support
- Program management
- Reception duties
Custom
I enjoy spending time with my children, cooking, and reading books. I derive the most satisfaction from working with SHARE Food Network to assist people in the community experiencing food insecurities by preparing and loading groceries.
Timeline
Administrative Support Assistant -Safety Code Compliance (detail)
Architect of the Capitol
02.2021 - 08.2022
Administrative Support Assistant/ HR Liaison
Architect of the Capitol
08.2019 - Current
Administrative Support Assistant – Client Services Division (Day Labor)
Architect of the Capitol
08.2011 - 08.2019
Clerk (OA)- Client Services Division (Day Labor)
Architect of the Capitol
08.2001 - 08.2011
BS - Business with a human resource management certification
University of Phoenix
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