Yolanda Garcia
Fort Worth,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fire Watch/Security Officer
Rock Security Guard Services LLC
01.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Breakfast Manager
Holiday Inn & Suits
02.2019 - 05.2021
- Serviced guests with food and beverage requirements.
- Worked with [Job title] to meet departmental budgetary guidelines.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted with training and development of food and beverage team.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier Assistant
Marshalls Department Store
12.2018 - 01.2019
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped clients transport large or bulky items into vehicles.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
Education
GED -
Standford
Irving, TX04.2011
Skills
- Shift Work
- Interior and Exterior Patrol
- Background Checks
- Report Generation
- Safety and Security
- Crime Prevention Methods
- Superior Customer Service
- Foot and Vehicle Patrol
- Property Patrol
- Security Guard License
- Premises Patrols
- Government Security Clearance
- Security Screening
- Invoice Verification
- Federal and State Regulation Compliance
- Assigned Site Patrol
- Administrative Duties
- Facility and Grounds Patrol
- Effective Working Relationships
- Attentive and Observant
- Cargo and Freight
- Traffic Direction
- Dock Loading
- Preventing Incidents
- Dispatching
- Detailed Activity Logs
- Security Operations Experience
- Surveillance
Certification
- Licensed Private Security License - expires 2025
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Fire Watch/Security Officer
Rock Security Guard Services LLC
01.2022 - 04.2023
Breakfast Manager
Holiday Inn & Suits
02.2019 - 05.2021
Cashier Assistant
Marshalls Department Store
12.2018 - 01.2019
GED -
Standford
- Licensed Private Security License - expires 2025
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