Yolanda Garcia
Fort Myers ,FL
Summary
At Advanced Dermatology Specialties, Skilled in billing systems and providing exceptional customer service. Friendly Receptionist with background in various office settings. Enhanced billing accuracy and customer satisfaction by resolving discrepancies and ensuring timely insurance verifications.
Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
17
17
years of professional experience
Work History
Billing-specialist
Advanced Dermatology Specialties
2007.06 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Managed multi-line phone system and pleasantly greeted patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2002
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Medical coding knowledge
- Record preparation
- Collections
- Billing and Invoicing
- Customer Service
- Payment Collection
- Billing Data Verification
Languages
Spanish
English
Timeline
Billing-specialist
Advanced Dermatology Specialties
2007.06 - Current
High School Diploma -
North Fort Myers High School
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