Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Yolanda George

Las Vegas,NV

Summary

Seasoned professional with 8 years of experience in customer-facing roles, including as a Customer Service Representative. Skilled in building relationships, handling inquiries, and maintaining accurate records. Seeking Customer Support Rep position to leverage exceptional service, problem-solving skills, and a track record of enhancing customer satisfaction.

Overview

17
17
years of professional experience

Work History

Account Manager

C2C Resources
Dunwoody, MI
12.2023 - 08.2024
  • Oversee client accounts, foster long-term relationships, and ensure the delivery of tailored solutions that drive customer satisfaction and revenue growth for C2C Resourced

Office Manager

4ls Cleaning Llc
09.2020 - Current
  • Manage the entire hiring process, from interviewing to onboarding, ensuring adherence to company standards and maintaining a robust pipeline of qualified candidates
  • Oversee quality control measures, including regular inspections of employee work, to maintain high standards of cleanliness and efficiency in service delivery

Collector

Portfolio Recovery Associates
01.2018 - 02.2020
  • Developed and implemented personalized payment plans for clients, ensuring clear communication and mutual agreement to facilitate account closure
  • Maintained comprehensive records with up-to-date and accurate client information, demonstrating meticulous attention to detail in processing payments and verifying data
  • Fostered positive client relationships through proactive outreach and follow-up, enhancing customer satisfaction and engagement

Customer Service Representative

Humana Pharmacy
07.2017 - 11.2017
  • Provided comprehensive customer support by efficiently processing prescription refills, updating member demographics, and ensuring compliance with HIPAA regulations
  • Resolved member inquiries regarding insurance coverage and copayment amounts, and supported organizational needs through the generation of detailed reports for management review

Collector/Manager

Frontier Financial Group
02.2017 - 07.2017
  • Enhanced customer satisfaction by implementing process improvements based on feedback and accommodating special requests, ensuring the provision of accurate information and maintaining current records
  • Developed and implemented service center policies and quality assurance standards, contributing to team training initiatives to elevate customer service quality
  • Fostered cross-departmental collaboration, streamlining communication among customer service, account management, quality assurance, training, and payroll to meet organizational goals

Collector

Royal Resort
11.2007 - 04.2009
  • Resolved customer inquiries with accurate information, ensuring responses were provided promptly to maintain service quality
  • Strengthened customer relationships and loyalty by initiating follow-up calls to address and resolve product issues, enhancing overall customer satisfaction

Education

BA - Business Management

University of Phoenix
Henderson, Nevada
01.2011

Skills

Problem Solving

Timeline

Account Manager

C2C Resources
12.2023 - 08.2024

Office Manager

4ls Cleaning Llc
09.2020 - Current

Collector

Portfolio Recovery Associates
01.2018 - 02.2020

Customer Service Representative

Humana Pharmacy
07.2017 - 11.2017

Collector/Manager

Frontier Financial Group
02.2017 - 07.2017

Collector

Royal Resort
11.2007 - 04.2009

BA - Business Management

University of Phoenix

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Yolanda George