Yolanda George
Las Vegas,NV
Summary
Seasoned professional with 8 years of experience in customer-facing roles, including as a Customer Service Representative. Skilled in building relationships, handling inquiries, and maintaining accurate records. Seeking Customer Support Rep position to leverage exceptional service, problem-solving skills, and a track record of enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Account Manager
C2C Resources
Dunwoody
12.2023 - 08.2024
- Oversee client accounts, foster long-term relationships, and ensure the delivery of tailored solutions that drive customer satisfaction and revenue growth for C2C Resourced
Office Manager
4ls Cleaning Llc
09.2020 - Current
- Manage the entire hiring process, from interviewing to onboarding, ensuring adherence to company standards and maintaining a robust pipeline of qualified candidates
- Oversee quality control measures, including regular inspections of employee work, to maintain high standards of cleanliness and efficiency in service delivery
Collector
Portfolio Recovery Associates
Henderson, Nevada, USA
01.2018 - 02.2020
- Developed and implemented personalized payment plans for clients, ensuring clear communication and mutual agreement to facilitate account closure
- Maintained comprehensive records with up-to-date and accurate client information, demonstrating meticulous attention to detail in processing payments and verifying data
- Fostered positive client relationships through proactive outreach and follow-up, enhancing customer satisfaction and engagement
Customer Service Representative
Humana Pharmacy
Las Vegas, Nevada, USA
07.2017 - 11.2017
- Provided comprehensive customer support by efficiently processing prescription refills, updating member demographics, and ensuring compliance with HIPAA regulations
- Resolved member inquiries regarding insurance coverage and copayment amounts, and supported organizational needs through the generation of detailed reports for management review
Collector/Manager
Frontier Financial Group
Henderson, Nevada, USA
02.2017 - 07.2017
- Enhanced customer satisfaction by implementing process improvements based on feedback and accommodating special requests, ensuring the provision of accurate information and maintaining current records
- Developed and implemented service center policies and quality assurance standards, contributing to team training initiatives to elevate customer service quality
- Fostered cross-departmental collaboration, streamlining communication among customer service, account management, quality assurance, training, and payroll to meet organizational goals
Collector
Royal Resort
Las Vegas, Nevada, USA
11.2007 - 04.2009
- Resolved customer inquiries with accurate information, ensuring responses were provided promptly to maintain service quality
- Strengthened customer relationships and loyalty by initiating follow-up calls to address and resolve product issues, enhancing overall customer satisfaction
Education
BA - Business Management
University of Phoenix
Henderson, Nevada01.2011
Skills
Problem Solving
Negotiating
Communication
Building Negotiation
Competency
Strong Problem Solving Ability
High Customer Service Standards
Telecommunications Knowledge
Employee Relations Specialist
Proficient With Microsoft Office Suite
Service Solutions Expert
Proficient in Customer Account Software
Call Center Management Experience
Dedicated to Process Improvement
Conflict Resolution Proficiency
Timeline
Account Manager
C2C Resources
12.2023 - 08.2024
Office Manager
4ls Cleaning Llc
09.2020 - Current
Collector
Portfolio Recovery Associates
01.2018 - 02.2020
Customer Service Representative
Humana Pharmacy
07.2017 - 11.2017
Collector/Manager
Frontier Financial Group
02.2017 - 07.2017
Collector
Royal Resort
11.2007 - 04.2009
BA - Business Management
University of Phoenix