Yolanda Gill

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Delivered excellent patient experiences and direct care.
• - Utilized electronic medical records (EMR) systems to document patient interactions and maintain accurate records

- Assisted in scheduling and coordinating appointments - Supported patient care by monitoring vital signs and reporting changes to the medical team.

- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.

- Managed administrative tasks, including filing, data entry, and inventory management.

-Answer multi line phone system

-Assisting the physician during exams

-Transmitting prescription refills as directed -Arranging for hospital admissions

• Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
• Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.