Yolanda Glenn
Atlanta,Georgia
Summary
Dynamic Customer Care Representative with extensive experience. Proven ability to enhance customer satisfaction through empathetic communication and efficient problem-solving..
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Walgreens
04.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Representative
Alorica
08.2018 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Medical Assistant Diploma - Administrative Medical Assistant
Lawton School
Atlanta, GA08-1990
High School Diploma -
West Phoenix High School
Phoenix, AZ06-1983
Skills
- Client support
- Inbound service proficiency
- Accurate data entry
- Telecommunications proficiency
- Customer complaint resolution
- Conflict resolution
- Collaborative networking abilities
Languages
English
Full Professional
Timeline
Customer Care Representative
Walgreens
04.2023 - Current
Customer Care Representative
Alorica
08.2018 - 05.2022
Medical Assistant Diploma - Administrative Medical Assistant
Lawton School
High School Diploma -
West Phoenix High School
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